Calgary, Ab Itsm analyst Jobs – 8 Openings This Week

ServiceNow Business Analyst
SAIT —Calgary, AB
- $90,000–$105,000 a year
- Temporary
- Microsoft Powerpoint
- Writing skills
- Analysis skills
- Dental care
- Paid time off
4d
Application Support Analyst
Helical Pile Solutions —Calgary, AB
- Full-time
- Computer Science
- ERP systems
- Continuous improvement
- Dental care
- Employee assistance program
Quick apply
Manager, IT Service Delivery
Hopewell Residential —Calgary, AB
- Salesforce
- ERP systems
- Continuous improvement
Technology Consultant
TELUS Digital —Calgary, AB
- $84,000–$105,000 a year
- Full-time
- Remote
- Azure
- Engineering
- Maintenance
Systems Administrator
Rogers Communications —Calgary, AB
- Full-time
- Customer service
- Databases
- Analysis skills
- Dental care
- Paid time off
11d
SharePoint Administrator
Helical Pile Solutions —Calgary, AB
- Full-time
- Continuous improvement
- SharePoint
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Bilingual Analyst, IT Service Desk
FYidoctors —Calgary, AB
- $49,000–$55,000 a year
- Hybrid work
- English
- Windows
- Communication skills
Quick apply
9d
ServiceNow Strategic Portfolio Management (SPM) Consultant
RSM —Calgary, AB
- $86,500–$138,500 a year
- Full-time
- Analysis skills
- Budgeting

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ServiceNow Business Analyst

SAIT
Calgary, AB

Apply Now

Job details

Temporary
4 days ago

Benefits

Dental care
Paid time off
Vision care

Skills

Facilitation
Microsoft Powerpoint
ITIL Certification
Writing skills
Post-secondary education
Process improvement
Visio
Gap analysis
Information Systems
Analysis skills
Bachelor's
Requirements analysis
Scrum
Certified Scrum Master
ServiceNow
Test cases
Business requirements
Cross-functional collaboration
Business
Project management experience
Communication skills
Teaching
Team coordination
Cross-functional communication
Project progress tracking
Business process improvement
Time management
Information Technology

Full job description

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

The Opportunity

Job classification: P5967 - Senior Business Analyst

Salary range: $90,000 - $105,000

Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 37.5

Paid leave: 4 Weeks Vacation / 14 Flex Days per year

Position End Date: November 30, 2027

Deadline to apply: 4:00pm, September 8, 2026

The ServiceNow Business Analyst is pivotal to advancing and expanding the ServiceNow platform at SAIT. This role is instrumental in fostering collaboration with stakeholders, meticulously gathering and documenting requirements, designing effective workflows and processes, and coordinating the efforts and initiatives of the ServiceNow team to ensure timely delivery within the agreed-upon timeframes.

The ideal candidate will possess a robust background in ServiceNow and related products, business analysis, and process improvement. Furthermore, they will excel in communication, presentation, and facilitation, demonstrating the ability to effectively engage and guide stakeholders through the process of transforming business needs into functional ServiceNow solutions.

How you'll contribute

Collaborate with stakeholders to gather and document business requirements.
Conduct interviews, meetings, workshops and gather requirements.
Analyze and document requirements, ensuring they align with business objectives.
Liaison between business and ServiceNow team throughout Software Development Life Cycle (SDLC) to ensure business requirements are met.
Conduct training sessions for end-users and administrators to ensure they can effectively use the ServiceNow platform.
Coordinate and assist with leading ServiceNow operations sprints cycles, sprint planning, backlog grooming and scrums.
Develop test cases and test plans based on business requirements.
Conduct and coordinate user acceptance testing (UAT) to ensure solutions meet business needs.
Identify, track, and resolve issues identified during testing.
Document requirements, processes, designs, workflows and diagrams
Create user guides, training materials, and documentation to support end-users.
Assist in the documentation and design of specifications for reports and dashboard that support business processes and decision making.
Develop and maintain task board for ServiceNow Operational team.
Recommend and participate in the development of new procedures and policies related to ServiceNow operations.
Identify opportunities for process automation and efficiency improvements.
Review ServiceNow development team processes and assist with fit/gap analysis, make recommendations on updates that will benefit and improve ServiceNow Operations team delivery of solutions to business.
Assist in project planning, including defining scope, timelines, and resource requirements.
Monitor project progress, manage risks, and ensure timely delivery of solutions.
Communicate project status, updates, and issues to stakeholders in a clear and timely manner.

What you bring

Minimum Qualifications:

Post-secondary degree or diploma in Information Systems, Information Technology, Business Administration, or a related field.
2 years of experience working with ServiceNow platform.
3 years of experience in a Business Analyst role.
Demonstrated experience with ServiceNow IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Customer Service Management (CSM) modules.
Proven experience performing Business Analyst responsibilities throughout the project management lifecycle.
Hands on experience with business process improvement initiatives.

Preferred Qualifications:

5+ years of direct experience working with ServiceNow platform.
5+ years of experience in a Business Analyst role.
Project management experience utilizing agile methodologies.
Experience working with a range of ServiceNow modules including, IT Operations Management (ITOM), Configuration Management Database (CMDB), Workplace Service Delivery (WSD), Source-to-Pay (S2P), and Custom apps.
Certified Business Analyst Professional (CBAP) or working towards a BA designation is an asset.
ITIL V4 certification is an asset.
ServiceNow Certified System Administrator (CSA) is an asset.
ServiceNow Certified Implementation Specialist (CIS) is an asset.

Skills:

Excellent organizational and time management.
Strong analytical and problem-solving skills.
Strong communication, both written and verbal.
Excellent interpersonal skills.
Proficiency in requirement gathering, process design, and documentation.
Knowledge of ServiceNow platform capabilities and functionalities.
Ability to work collaboratively with cross-functional teams.
Project management skills and familiarity with Agile or other project management methodologies.
Proficient with Microsoft Office Suite, including Power Point and Visio.

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:

Generous time off to pursue other passions and support your wellbeing

SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported

Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate

Access to a Health Spending or Taxable Spending Account

Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses

Defined Benefit pension through LAPP to help you retire with confidence

Excellent dining options on campus

Free access to our fitness facilities and group fitness classes

And the perks keep on coming!

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

itsm analyst jobs in calgary, ab

ServiceNow Business Analyst

Application Support Analyst

Manager, IT Service Delivery

Technology Consultant

Systems Administrator

SharePoint Administrator

Bilingual Analyst, IT Service Desk

ServiceNow Strategic Portfolio Management (SPM) Consultant

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