Description
The Information Technologies is currently seeking a Full-time Limited Term Analyst for approximately 24 months.
Reporting to the Lead, Business Analyst, Architecture and Solutions, the incumbent IT Business Analyst will join an active team of Architects and Business Analysts within IT, committed to the continued development of UCalgary's technology-enabled campus. This role supports and enhances all IT-related capabilities facilitating the delivery of excellence in teaching, learning, and research across the institution and for individual faculty/units.
Summary of Key Responsibilities (job functions include but are not limited to):
Strategic and Planning
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Documenting business cases and high-level estimates of business opportunities/ideas for proposed technology projects. Create business requirements documents, conduct quality assurance and user acceptance testing as required on assigned projects and operational initiatives.
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Model the current state as a base set of capabilities, processes, key policies, systems, data, and enabling organizational structure, so that requirements and future state development activities can be performed. Champion the evolution and maintenance of this structure.
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Meet with decision makers, systems owners, and end users to define business, financial, operations requirements, and systems goals.
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Participate in or facilitate business capability modelling and road mapping exercises.
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Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
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Prototype new processes/procedures for the purpose of enhancing business processes, operations, and information process flow.
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Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
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Perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions.
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Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions.
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Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
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Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.
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Contribute to the continuous improvement of business analysis governance and framework.
Operational Management
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Develop, standardize, and maintain new or improved processes based on findings and analysis.
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Communicate process changes, enhancements, and modifications verbally or through written documentation to management, peers, staff, and other employees so that issues and solutions are understood.
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Create process models, specifications, diagrams, and charts to provide direction to IT service owners.
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Develop budgets and timeframes for process changes in order to support faculty/unit objectives.
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Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
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Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.
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Lead small to medium sized initiatives by coordinating all activities and resources, performing analysis and process design, liaison with the technical team, lead the rollout and perform all necessary communication and training activities. Assist in incident resolution as required by coordinating all activities and resources, performing analysis and liaison with the technical team.
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Provide guidance and/or instruction to junior staff members.
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Communicate and provide feedback to the product development and sustainment teams to ensure efficient and effective delivery and overall satisfaction of IT products and services.
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Develop communication and ensure that it occurs regularly between IT and Faculty/Business Unit(s) to resolve issues, priorities, and expectations.
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Actively listen, re-frame, influence and persuade.
Qualifications / Requirements:
The IT Business Analyst will have a combination of education and previous experience in many (not necessarily all) of the following skills and attributes:
Technical and Professional Skills
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Requirements Gathering: Expertise in eliciting, documenting, and managing business and technical requirements.
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Writing: Ability to create clear and detailed documentation, including business requirements documents (BRDs), functional specifications, and user stories.
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Experience in IT Projects: Demonstrated experience working on IT projects, particularly within the higher education or research sector.
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Facilitation Skills: Knowledge and experience conducting various forms of meetings such as workshops, focus groups and interviews; and familiarity with a number of facilitation techniques.
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Conducting Surveys: Experience with methodologies writing surveys and experience with survey tools such as Qualtrics.
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Diagramming: Familiarity with various diagramming methodologies (e.g., BPM, data flow diagrams, UML) and experience using Visio.
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Project Management Methodology and Tools: Able to manage small initiatives. Proficiency in project management and ticketing software (e.g., Microsoft Project, JIRA, and ServiceNow) is an asset.
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Business Process Improvement: Experience analyzing and improving business processes to enhance efficiency and effectiveness.
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Procurement Support: Experience supporting in formal procurement processes such as RFIs, RFPs and RFQs.
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Quality Assurance: Ability to develop test plans, test scripts, manage user acceptance testing and defect tracking.
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Data Analysis and Modeling: Proficiency in data analysis tools (e.g., Excel, PowerBI, SQL) and techniques for data modeling.
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Software Development Lifecycle (SDLC): Understanding of SDLC processes and methodologies, including Agile, Scrum, and Waterfall.
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Enterprise Software: Familiarity with enterprise systems such as ERP (e.g., PeopleSoft) and CRM (e.g., Salesforce).
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Organizational Change Management: Experience with change management.
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Work Collaboration and Automation Tools: Experience with Teams, Zoom, SharePoint, PowerAutomate, scripting tools, and Generative AIs are an asset.
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Roadmapping and Business Capability Modelling: Experience performing business capability modelling and roadmapping is an Asset. Familiarity with Roadmapping tools such as Aha.
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Training and Support: Experience in providing training and support to end-users on new systems and processes.
Analytical Skills
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Estimation and Budgeting: The ability to perform estimating, budgeting, and financial impacts of IT initiatives.
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Problem-Solving: Strong analytical and problem-solving skills to identify issues and develop solutions.
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Critical Thinking: Ability to think critically and evaluate multiple solutions to business problems.
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Data Interpretation: Skills in interpreting data trends and making data-driven decisions.
Interpersonal and Communication Skills
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Stakeholder Management: Experience working with various stakeholders, including faculty, administrators, IT staff, and external vendors.
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Communication: Excellent verbal and written communication skills to convey technical information to non-technical audiences. Ability to communicate with all levels of the organization.
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Ability to translate between technical, business, and academic language.
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Collaboration: Ability to work collaboratively in cross-functional teams.
Education and Certifications
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Educational Background: A bachelor's degree in a related field such as Information Technology, Computer Science, Business Administration, or a related discipline. A master's degree is a plus.
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Certifications: Relevant certifications such as Certified Business Analysis Professional (CBAP), project management, business process engineering, architecture, cyber-security, and other IT related certifications are an asset.
Other Desirable Attributes
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Adaptability: Ability to adapt to rapidly changing environments and manage multiple priorities.
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Attention to Detail: High level of attention to detail and accuracy.
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Continuous Learning: Commitment to continuous professional development and staying current with industry trends.
Application Deadline: August 24, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 3.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
