The Manager, Snow School is responsible for overseeing all aspects of WinSport’s Snow School Ski and Snowboard Programs. This involves the planning, delivery, quality, growth and performance of WinSport’s Snow School programs: Learn To/Introductory Programs and Development Level (intermediate – Advanced) Ski and Snowboard programs. This position ensures safe, engaging, and developmentally appropriate lessons aligned with national standards and WinSport’s commitment to sport excellence and guest experience.
The Manager oversees operational readiness, instructional quality, staffing coordination, and seasonal execution across Snow School programs.
Key Responsibilities
Program Design and Portfolio Management
- Design Snow School curriculum grounded in Long-Term Athlete Development (LTAD) principles, national sport governing, and certifying bodies standards and principles.
- Oversee annual program planning cycles, scheduling, staffing models, and resource allocation.
- Work with cross-functional partners to develop and update manuals, policies and procedures for all training and instructional features.
- Lead seasonal program planning for ski and snowboard programs, including curriculum implementation, age and level structures, lesson schedules, and operational readiness.
- Drive participation growth across youth, recreational, performance, and leadership development streams.
- Strengthen pathways from introductory programs to high-performance environments.
Program Delivery and Innovation
- Oversee operational readiness and program delivery across Snow School programs.
- Maintain knowledge of industry standards related to coaching, instruction, and athlete skill progression within your portfolio
- Ensure instructors deliver curriculum aligned with national certification standards.
- Ensure programs reflect best practices in coaching, risk management, and participant engagement.
- Oversee instructional and program quality assurance.
- Monitor class sizes, groupings, and skill progression to maintain optimal learning experiences.
- Serve as escalation point for lesson-related guest concerns.
- Support Team Leads in resolving operational and instructional challenges.
- Continuously evaluate program outcomes using data and participant feedback.
- Monitor participation, retention, utilization, and guest experience metrics to support program performance and operational improvements.
- Use operational data, participant feedback, and post-season reviews to identify trends and inform decision-making.
Program Operations
- Actively work with operations and provide feedback on features and terrain design, including providing feedback on areas in which improvements of maintenance is needed.
- Collaborate cross-functionally with Operations, Rentals, Lift Operations, and Guest Services to support effective lesson flow and guest experience delivery.
- Contribute and provide operational insight during toolbox discussions.
- Ensure scheduling and shift coverage are appropriate for seasonal operations.
Finance and Revenue Operations
- Develop and manage program budgets, revenue forecasts, labour targets, and operational expenditures.
- Achieve sales targets, oversee expenses and revenue including the oversight of temporary labor.
- Ensure the completion and submission of timesheets to ensure payroll is done on time and accurately.
- Oversee pricing, scheduling, and program structure improvements.
- Demonstrate cost consciousness in managing sport operations.
- Identify opportunities for program innovation and growth.
Team Leadership and Development
- Oversee Snow School recruitment, onboarding, workforce planning, and performance management.
- Ensure programs reflect best practices in coaching, risk management, and participant engagement.
- Establish instructional quality standards and support Team and Shift Leads in instructor development and guest experience practices.
- Provide performance feedback and contribute to seasonal evaluations.
- Model instructional excellence and positive leadership behaviours.
- Plan and deliver instructor training to ensure consistent instructional quality and alignment with program curricula and standards.
Safety and Risk Management
- Ensure adherence to WinSport’s health, safety, and risk management policies, including equipment use and supervision standards.
- Lead by example in promoting a safe work environment by adhering to all WinSport safety policy and procedures.
- Ensure instructors adhere to emergency response protocols.
- Support incident documentation and follow-up procedures.
Partnerships and Collaboration
- Maintain collaborative working relationships with certifying bodies, schools, and community partners to support program quality and participant pathways.
- Work closely with WinSport’s club programs to create pathways for athletes to continue their development beyond the snow school.
- Liaise with Guest Services for product knowledge of programs and services.
- Proactively engage families, school groups, and adult learners to enhance satisfaction.
- Liaise with industry partners (e.g., CADS Calgary) on professional and instructional support to broaden opportunities.
- Diploma or degree in Sport & Recreation Management or related field, or equivalent experience.
- Minimum of 5 years experience in ski/snowboard instruction & program operations.
- Up to date and current First Aid and CPR is required.
- CASI or CSIA level 1 or equivalent Certification is required.
- CASI or CSIA level 3 or equivalent Certification or higher considered an asset
- Demonstrated curriculum/program design experience.
- Experience managing large scale sport-based programming is considered an asset.
- Experience in high-performance or competitive snow sport environments.
- Previous supervisory or leadership experience in a sport environment.
Skills and Competencies
- Exceptional written and verbal communication, organizational and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with data analysis and reporting tools.
- Excellent people leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a consistently fast-paced environment, with the ability to delegate tasks as appropriate.
- Strong organizational and decision-making capabilities.
- Work Environment:
- Primarily office-based working in a professional, fast-paced environment.
- Outdoor/indoor mix; exposure to winter/summer weather.
- Frequent use of computer systems, phones, and other standard office equipment.
- Regular meetings and collaboration with internal and external stakeholders, in person or virtually.
- Work Hours:
- Generally full-time, Monday to Friday during the off-season with in-season hours generally being Thursday to Monday. Some variation based on operational needs.
- Available to work occasional evenings and weekends as necessary.
- Expected to lift, carry, push or pull objects weighing up to 30lbs.
- Extensive walking/standing.
- Collaboration
- Coordinates work across teams and consults key partners early to deliver outcomes
- Removes barriers and roadblocks to progress, including partner-related issues
- Balances priorities and resources
- Safety
- Identifies patterns and recurring safety risks
- Adjusts plans, staffing, or resources to reduce risk
- Ensures teams are trained and prepared
- Integrity
- Holds teams accountable for commitments and performance
- Makes fair, ethical, and transparent decisions with teams and partners
- Addresses underperformance and builds trust through honest, transparent dialogue and genuine care
- Sustainability
- Aligns work and resources to achieve goals using performance data and trends
- Makes trade-offs based on outcomes, capacity, and metrics
- Builds team capacity through planning, pacing, and recovery
- Inspiration
- Creates environments where teams deliver confident, consistent guest experiences
- Uses guest insight and feedback to guide improvements and innovation
- Acts with urgency to turn ideas into better experiences
- Belonging
- Ensures team members are included in decisions that affect their work
- Uses feedback to reduce barriers, frustration, and disengagement
- Builds trust through consistent, fair, and respectful leadership
If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:
- Benefits Package
- Free WinSport Season pass
- Free parking
- Reciprocals at other resorts
- Food, beverage, retail and program discounts
- Access to our world-class gym facility
We provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.
Discover, Develop, and Excel with WinSport:
Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.
