UX Designer - Design Phase – SAP Plus Program
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Pay Rate: $73.53/hour, depending on experience
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Contract Length: 9 Months
- Location: Calgary, Alberta
Raise is currently hiring an UX Designer - Design Phase – SAP Plus Program on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of North America's leading energy infrastructure companies with operations in natural gas, oil and power industries throughout Canada, the United States, and Mexico
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The UX Designer in this role will support a major enterprise ERP modernization and field service transformation initiative as part of the SAP Plus program. In this role, you will lead the design of user experiences across the transition from SAP ECC to SAP S/4HANA, alongside the introduction of SAP Business Technology Platform (BTP), SAP Work Zone, and mobile field service applications.
Your primary focus will be to design efficient, consistent, and intuitive end-to-end workflows for both office employees and field technicians, leveraging SAP Fiori standards and out-of-the-box capabilities wherever possible. You will work within the constraints of the SAP platform to optimize user flows across applications, reduce manual effort and rework, and minimize customization.
This is a hands-on role requiring strong collaboration with product owners, solution architects, developers, and business stakeholders. You will conduct user research, develop design artifacts (from wireframes to prototypes), and ensure that solutions align to standard SAP design patterns, enterprise UX governance, and business transformation goals. Success in this role will be measured by improved usability, reduced friction in business processes, and strong user adoption of SAP solutions
Top outcomes
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Drive measurable user adoption and efficiency: Deliver SAP S/4HANA and field service experiences that are intuitive, low-effort, and require minimal training, resulting in faster onboarding, reduced support needs, and high user adoption. Designs prioritize first-time-right task completion, minimizing errors, rework, and reliance on workarounds.
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Establish consistent, standardized UX across SAP platforms: Ensure a cohesive and consistent user experience across S/4HANA, SAP Work Zone, and mobile applications by leveraging SAP Fiori standards and reusable design patterns. Define and enforce UX consistency across workstreams to prevent fragmentation and reduce cognitive load for users operating across multiple systems.
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Optimize end to end business workflows across applications: Design and streamline end-to-end user workflows, reducing unnecessary navigation, duplicate data entry, and cross-system friction. Prioritize fit-to-standard SAP capabilities and minimize customization, ensuring efficient, scalable processes that align with SAP platform constraints and support long-term maintainability.
Key Interfaces
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Product Owners / Business Leads Validate that UX designs support intended outcomes and process changes
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Qualifications
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Solution & Enterprise Architects Ensure UX aligns with SAP platform constraints, fit-to-standard principles, and extensibility approach (S/4HANA, BTP)
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Business Analysts Translate requirements and process flows into detailed design inputs; ensure traceability between business needs and UX solutions
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Developers (SAP / BTP / Mobile) Collaborate on feasibility, implementation of Fiori/UI5 designs, and ensure design integrity through build
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Change Management & Training Teams Align UX with training materials, user onboarding, and adoption strategies
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Vendors / System Integrator (SI) Guide and govern UX direction across delivery teams; ensure adherence to Fiori/UI5 standards and consistency across workstreams
Accountabilities
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User Research & Insights: Lead user research and discovery efforts – conduct interviews, surveys, field observations, and workshops with end-users (including both office staff and field technicians) to understand workflows, pain points, and user needs. Synthesize research findings into personas, journey maps, and user requirements to guide design decisions.
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Experience Design & Prototyping: Design and optimize end-to-end user experiences across SAP S/4HANA Fiori applications and mobile field tools, using SAP Fiori as the primary design system. Create user flows, information architecture, and wireframes that streamline navigation and reduce user effort. Develop high-fidelity designs and prototypes aligned to Fiori standards, ensuring consistent, intuitive experiences across web and mobile while minimizing the need for custom solutions.
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Iterative Design & Usability Testing: Plan and perform usability tests and user feedback sessions on prototypes and pre-release software. Analyze results to identify usability issues and improvement opportunities. Refine designs iteratively, ensuring accessibility, offline usability for field scenarios, and excellent usability for all user roles.
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Design Documentation & Handoff: Prepare comprehensive UX documentation including user flows, design specifications, UI behavior guidelines, and interactive prototypes for development. Work closely with developers to answer UI design questions, adjust designs for technical feasibility (e.g., considering SAP BTP extension capabilities), and validate that the final product matches the design intent.
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Cross-Functional Collaboration: Collaborate daily with product owners, business analysts, and solution architects to align design solutions with business process requirements and system constraints. Partner with IT developers and QA during the build and test phases to ensure design quality, resolve UI issues, and support user acceptance testing (UAT). Act as the advocate for end-users in meetings and reviews, articulating how design decisions support user adoption and business goals.
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Continuous Improvement & Post-Go-Live Support: Contribute to change management and training efforts by providing input on user onboarding materials and in-app help to facilitate user adoption. After go-live, monitor user feedback and usage analytics to identify further UX improvement opportunities, driving post-launch enhancements that continue to improve user satisfaction and productivity.
Requirements
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5+ years of professional UX design experience, with a focus on enterprise software or complex systems. Experience in large-scale digital transformation projects (ERP or similar) strongly preferred.
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Domain Knowledge: Familiarity with SAP S/4HANA or other ERP systems and their user interfaces; experience with SAP Fiori / SAP UI5 design and SAP Business
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Technology Platform (BTP) is highly advantageous. Knowledge of mobile UX design (iOS/Android) and designing for field service or offline-capable apps (e.g., mobile workforce tools) is a strong plus.
- Technical Skills: Proficiency in modern UX tools for wireframing and prototyping (such as Figma, Adobe XD, or similar). Strong understanding of user-centered design methodologies, design thinking, and usability testing processes. Ability to create low-fidelity and high-fidelity prototypes, design systems, and UI specifications. Understanding of accessibility standards and responsive design principles.
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Soft Skills: Excellent communication and collaboration skills – able to work closely with cross-functional teams and present design rationales to stakeholders. Strong analytical mindset to align design solutions with business requirements and user empathy to advocate for user needs. Self-driven and organized, capable of leading design efforts in an agile project environment from concept through delivery.
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Education and Certifications
Bachelor’s degree in User Experience, HCI, Design, or related field; Master’s degree is a plus
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Looking for meaningful work? We can help!
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