Discover the Nutters Everyday Naturals Experience
With 25+ locations across Western Canada, Nutters has grown from a small specialty food store in Medicine Hat to a go-to destination for health and wellness.
We offer:
A wide range of wellness products, from clean beauty to supplements and specialty foods
Expert staff passionate about personalized, in-store service
An exciting store experience focused on helping our customers live well
Be part of a team that’s making a difference-every day
Wellness Assistant Manager Role
Core Accountabilities
- Customer Experience & Education: Champion an exceptional customer experience by providing expert advice and guidance across our diverse product range, with a particular focus on vitamins, supplements, and personal care products. Take a lead role in educating Wellness Advisors and customers on health and wellness product benefits, and healthy living practices.
- Inventory Management: Oversee the store's overall inventory, ensuring optimal stock levels of top-selling products across all departments while strategically reducing non-moving inventory. Ensure on-hand accuracy, consistent follow-up on standard operating procedures (SOPs), and effective ordering to maximize sales and margins.
- Merchandising & Promotions: Ensure the entire store, with a special emphasis on the Wellness sections, is merchandised effectively. This includes planning and executing Flyer specials, featured items, signage, end caps, and organizing promotional deals to attract and engage customers.
- Store Operations & Administration: Oversee daily store operations to ensure efficiency, adherence to company policies, and occupational health & safety (OH&S) and cash handling standards. Collaborate with the Store Manager on scheduling, daily store walks, and maintaining a clean, organized and presentable environment across all sections of the store.
- Team Leadership & Development: Partner with the Store Manager to guide and train Wellness Advisors to provide high-quality customer service and product knowledge. Support effective teamwork and assist with preparation and delivery of annual performance evaluations for Wellness Advisors.
Key Responsibilities
Customer Experience & Education:
· Stay updated on the natural products industry to provide informed and excellent customer service. Attend webinars and meetings to align with company direction and industry knowledge.
· Share information and answer customer questions about health, fitness, supplements, and nutrition.
· Ensure Wellness Advisors are educated and well-trained to provide product benefits in all product areas, especially the Vitamin, Supplement and Personal Care sections.
· Coach and support the team to provide a stellar customer experience, to gain customer loyalty.
· Support the set-up and execution of customer educational classes and in-store events.
Inventory Management:
· Manage product and supplies ordering functions for all store departments. Delegate and monitor these functions with key team members.
· Ensure all products are accurately labeled and priced, including price changes, Flyer specials, seasonal programs and item phase-outs.
· Implement company guidelines (date checking, FIFO, etc.) for inventory clearance to reduce non-moving inventory.
· Learn and become proficient with POS and inventory management software to maintain accurate records and optimize stock levels to support sales growth.
· Ensure all receiving is completed and up to date prior to stocking.
· Supervise inventory, shipping/receiving, and packaging areas, to ensure proper stock rotation and inventory budgets.
· Receive shipments and communicate proper procedures to team members for processing incoming and outgoing documents.
Merchandising & Promotions:
- Work with the team to ensure the store is well merchandised, signed, properly stocked, and presentable at opening and throughout each business day.
- Ensure all retail areas and merchandising units are properly faced and displays are cleaned daily.
- Implement promotional and store-specific merchandising to promote New at Nutters, Flyer items, and featured products for all product areas. Leverage brand demos and in-store sampling to maximize customer exposure.
- Inform Wellness Advisors on promotional or sale results.
- Provide input to Head Office in sourcing new vendors and products.
Store Operations & Administration:
- In collaboration with the Store Manager/Owner, begin each day with a store walk and then determine and delegate team member duties.
- Maintain adequate till float/change and anticipate seasonal and promotional fluctuations.
- Responsible for opening and closing procedures; ensure other key team members are trained to perform these in their absence.
- Prepare daily cash reports and process store cash receipts for daily deposit.
- Ensure public and staff washrooms are kept clean, and cleaning supplies are well stocked and organized. Keep the staff lunch area clean and organized daily.
- Consistently review department margins and pricing to ensure profitability.
- Run sales reports as specified by Head Office and the Store Manager/Owner, complete analysis of reports, and act on results as required, making changes in consultation with the Store Manager/Owner.
- Transmit all necessary sales, pricing, and customer data as required by Head Office.
- Set prices for all items not managed through Head Office, adhering to company margin guidelines.
Team Leadership & Development:
- Supervise, train and coach Wellness Advisors. Discuss issues or concerns with the Store Manager/Owner before taking any corrective action.
- Ensure Wellness Advisors comply with employment and company policies (e.g., dress code, meal breaks, safety standards).
- In collaboration with the Store Manager, conduct regular scheduled team meetings to discuss new products, upcoming promotions, resolve operating problems, review customer service, ideas, suggestions, and input from the team.
Requirements
- Involves regular physical activity including standing for extended periods, walking, bending, lifting, and carrying objects +/- 50 pounds.
- Proven experience in team management within a retail or wellness environment.
- Strong customer service skills with the ability to engage effectively with diverse clientele.
- Self-starter to learn industry and brand product knowledge.
- Builds strong and collaborative relationships with Nutters Home Office and all vendor representatives.
- Experience in training development and staff motivation techniques.
- Experience managing inventory and ordering systems.
- Basic understanding of budgeting and financial management is preferred.
- Familiarity with point-of-sale (POS) systems is an asset.
- Flexible availability (retail hours).
- This position reports directly to the Store Manager.
If you are passionate about helping customers with their health and wellness, and leading a dynamic team, we invite you to apply for the Wellness Manager position. Join us in making a positive impact on our community's well-being!
Job Types: Full-time, Permanent
Pay: From $19.50 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
