cambridge, on body shop estimator Jobs – 2 Openings This Week

Repair Planner/Estimator
Waterdown Collision —Hamilton, ON
- $80,000–$90,000 a year
- Full-time
- Customer service
- English
- Communication skills
Quick apply
13d
Production Coordinator
CSN Collision —Brantford, ON
- Full-time
- Microsoft Office
Quick apply

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Repair Planner/Estimator

Waterdown Collision
Hamilton, ON

Quick apply

Job details

Full-time
13 days ago

Benefits

RRSP Contribution

Skills

Customer service
English
Communication skills
Negotiation
Driving Licence

Full job description

Waterdown Collision is a family-run Collision Repair Facility that has been serving the GHA for 50 years. Conveniently located at Highway 5 & Highway 6 in Flamborough, our center is about to expand to a new facility, designed to utilize advanced equipment and modern technology for a 30,000sq ft state of the art facility.

Our growing team is seeking an enthusiastic Repair Planner to join us at Waterdown Collision. The Repair Planner will work to ensure that our valued clients receive our legendary “Best in class” customer service experience. The Repair Planner is responsible for maintaining a proper balance between the profitability of the company, supporting the collision shop and the achievement of total customer satisfaction.

This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches, however all hiring decisions are made by our team and the client directly.

Key responsibilities include:
*

Handle appraisals, repair orders and supplements from start to finish

Produce complete, thorough, and accurate collision damage appraisals according to the appropriate insurance company (or other referral source) guidelines using the proper electronic estimating software, which meet or exceed company gross profit goals

Upload initial, supplement, and final bills as necessary to the insurance company

Ensure ongoing communication with insurance partners, production staff and customer service specialists.

Negotiate with insurance company representatives in a polite and courteous manner at all times when discussing subjective repair times necessary to meet the company’s gross profit goals

Maintain a specific gross profit percentage on all ROs on all jobs (as communicated by the general manager)

Participate in daily release meetings in order to provide key information to managerial staff

Participate in weekly company meetings and be willing to attend training programs to enhance performance both, personally and professionally

Maintain a safe and clean environment in which to work that reflects the excellent working conditions of the company

Work to resolve any client concerns or dissatisfaction.

Cultivate a positive working relationship with team members and management.

Communicate and document repair status to clients and insurance partners.

Maintain complete knowledge and comply with company and departmental policies, procedures and standards.

Requirements

5+ years of direct experience as a repair planner/estimator or in a senior collision estimating role
Proficiency with Mitchell Cloud Estimating and Qapter
Working proficiency with Bodyshop Connect, Collision Link, Partsbridge, and Parts Kick
Knowledge of collision repair operations including estimating, production scheduling, and meeting repair deadlines
Familiarity with insurance repair procedures and guidelines
Experience coordinating with insurance representatives, production staff, customer service staff, and clients on repair status and approvals
Experience negotiating repair times with insurance representatives
Experience handling client concerns and dissatisfaction in a customer-facing setting
Valid driver’s license
English proficiency sufficient for professional verbal and written communication
Legally eligible to work in Canada
Core Competencies

Exemplary Customer Service

Accountability and Dependability

Time Management

Problem Solving

Decision Making and Judgement

Ethics and Integrity

Planning and Organizing

Communication & Negotiation

Energy and Stress Management

Teamwork

Benefits
*

80k-90k/year based on experience
Growth potential within a supportive work environment

Access to clean and modern facilities

Ongoing I-Car training

Competitive pay above industry average and tailored to your experience

Full benefits package including RRSP contributions

If you are a motivated individual with a passion for automotive repair and customer service, we invite you to apply for the Body Shop Estimator position at Waterdown Collision. Join our team and be part of a successful business that values its employees' satisfaction and growth.

Waterdown Collision is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Pay: $80,000.00-$90,000.00 per year

Work Location: In person

Quick apply

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