Position: Supervisor of Information Technology (IT) Support Services
Competition number: 2026-79
Location: Human Resources & Corporate Services
Employment Status: Permanent Full-time
Reporting to: Manager of Information Technology
Union affiliation: Non-union
Wage range: $49.94/hr - $62.43/hr ($90,890.80– $113,622.60)/Annually
Hours of work: 35/Week
Vacancy Reason: Upcoming Vacancy
WHAT WE OFFER:
- Comprehensive health and dental benefits plan effective immediately
- OMERS defined benefit pension plan effective immediately
- Employee and Family Assistance Plan available
- Competitive Vacation and Sick Leave policies
- Professional development and tuition reimbursement opportunities
- Flexible Work Arrangements, including occasional hybrid work
POSITION SUMMARY
As a member of the Information Technology (IT) Team, the Supervisor of Information Technology (IT) Support Services oversees the day-to-day operations of the IT Support Services Team within Oxford County. This position is responsible for maintaining IT Support Service operations, ensuring timely resolutions for support requests, and providing next level support for all required sites.
QUALIFICATIONS:
- Post-secondary education in Computer Science and Information Technology or related discipline.
- Demonstrated experience leading a team and providing front line customer service.
- Demonstrated senior level experience supporting Microsoft desktop operating systems and productivity suites.
- Experience supporting Microsoft 365 environments, including user onboarding/offboarding activities.
- Demonstrated working knowledge of networking technologies.
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Able to take initiative and work independently.
- Time management skills, including prioritization of tasks, scheduling, and goal setting.
- Experience supporting Macintosh computers (laptops/workstations) (asset).
- Recent experience administering Microsoft-based servers in a corporate environment (asset).
- Experience with budget development is preferred.
- Information Technology Infrastructure Library (ITIL) certification (asset).
- Knowledge of relevant trends, best practices and legislation and regulations.
- Valid Ontario drivers’ license required.
- An acceptable Criminal Record Check will be required.
PRINCIPAL RESPONSIBILITIES:
- Collaborate and support the IT Support Services Team.
- Provide leadership, coaching, mentorship, and performance management for the IT Support Services Team. Foster a culture of innovation, professional development, and continuous learning within the team.
- Provides input with IT budget preparation process, including identifying new initiatives and related budget requirements.
- Define priority objectives and schedules for the IT Support Services Team to deliver requested services within required timeframes.
- Configure and administer the internal ITSM (Information Technology Service Management) solution within the Business Systems division.
- Monitor IT Support Services metrics to ensure service level targets are being met.
- Collaborate with Business Systems employees to procure required hardware, software, and associated licenses.
- Identify and design upgrade/replacement plan for computer technologies and related solutions nearing end of life.
- Collaborate with internal teams and supported area municipalities to identify new technologies, optimize infrastructure, and improve overall system reliability.
- Create and maintain technical documentation related to applications, sites, and supported services.
- Conduct research, provide recommendations, and implement best-in-class technology and security practices.
- Respond to cybersecurity incidents identified by the Oxford County IT team.
- Receives and attempts to resolve service-related complaints, concerns and questions in a timely and responsive manner. Refers and escalates to the appropriate individual as necessary.
- Understanding of role specific health and safety responsibilities, and ensured compliance with internal and external safety policies, procedures, and legislation, including the Occupational Health and Safety Act.
- Performs other duties as assigned.
POSTING DATE: Friday, June 12th, 2026
CLOSING DATE: Friday, June 26th, 2026, by 4pm
TO APPLY:
Interested persons may submit their cover letter & resumes for posted positions in a Word or PDF format by email to [email protected]. Please note that we only accept electronic resumes in response to a posted competition. Please include the position title and competition number in the subject line of your email.Please note: we do not keep resumes on file. Please note there may be a practical/technical assessment required as part of the recruitment process for this position.
Pay: $49.94-$62.43 per hour
Work Location: In person
