cambridge, on patient experience manager Jobs – 341 Openings This Week

Manager, Employee and Labour Relations
St. Joseph's Healthcare Hamilton —Hamilton, ON
- $60.55–$70.19 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Patient Navigator - Orthopedics (5S100)
Joseph Brant Hospital —Burlington, ON
- $44.82–$56.02 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Manager, Quality & Patient Experience
Hamilton Family Health Team —Hamilton, ON
- $117,775.00–$133,252.05 a year
- Immediate opening
- Hybrid work
- Master's degree
- Supervising experience
- Project management
- Designated paid holidays
- Dental care
Customer Success Manager
MealSuite —Cambridge, ON
- $80,000–$97,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Disability insurance
- Dental care
Quick apply
9d
Manager, Human Resources and Volunteer Services
Cambridge Memorial Hospital —Cambridge, ON
- $64.34–$76.60 an hour
- Full-time
- Management
- Microsoft Office
- Bachelor's
- Wellness program
- Dental care
3d
Clinic Manager
Passion Dental Group —Hamilton, ON
- $80,000–$90,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Computer skills
- Dental care
Quick apply
Clinic Manager
Passion Dental Group —Cambridge, ON
- $75,000–$85,000 a year
- Weekends as needed
- Management
- Leadership
- Communication skills
- Dental care
Quick apply
Manager of Governance & Special Projects
St. Mary’s General Hospital —Kitchener, ON
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Talent Acquisition Specialist
Septodont —Cambridge, ON
- $90,000 a year
- Full-time
- Microsoft Office
- Computer networking
- Recruiting
- Employee assistance program
3d
Team Lead, Customer Support
MealSuite —Cambridge, ON
- $72,200–$86,600 a year
- Full-time
- Hybrid work
- Management
- Travel
- Food service
- Disability insurance
- Dental care
Quick apply
Staff Scheduler PT 2026-6779
Cambridge Memorial Hospital —Cambridge, ON
- $26.89–$29.13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Dental care
5d
Clinical Coordinator – Virtual Medical Clinic
Circle Bay Medical —Burlington, ON
- From $30 an hour
- Full-time
- Hybrid work
- Medical office experience
- Administrative experience
- Front desk
- Flexible schedule
Quick apply
1d
Project Coordinator
Septodont —Cambridge, ON
- $70,900 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
3d
Contracts Manager
AstraZeneca —Hamilton, ON
- $133,311.20–$174,970.95 a year
- Temporary
- Microsoft Excel
- Bachelor's
- Contracts
2d
Senior Manager Marketing and Medical Education, Extremities - Hybrid (Canada)
Stryker —Hamilton, ON
- $130,100–$173,450 a year
- Full-time
- Marketing
- Master's degree
- Bachelor's
11d
RN Case Manager
Source Code —Cambridge, ON
- Weekends as needed
- Hybrid work
- Nursing
- BLS Certification
- Bachelor's
Quick apply
Medical Radiation Technologist
Brant Community Healthcare System —Brantford, ON
- Part-time
- Customer service
- In-person
- Communication skills
- Employee assistance program
Quick apply
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
Physician Assistant (PA)
Infini Health —Hamilton, ON
- $30–$60 an hour
- Weekends as needed
- BLS Certification
- Microsoft Office
- Master's degree
Quick apply
Nurse Practitioner - Indigenous Health Promotion and Disease Prevention, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $81.84–$85.07 an hour
- Full-time
- BLS Certification
- Travel
- Dental care
- Employee assistance program
Quick apply
Occupational Health & Disability Management Coordinator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $56.52–$66.52 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Nursing
- Dental care
- Employee assistance program
Quick apply
11d
Clinical Manager, Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- From $51.98 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
- Dental care
- Employee assistance program
Quick apply
Dental Office Manager
Wellington Dental Clinic —Guelph, ON
- $65,000–$75,000 a year
- Full-time
- Management
- Medical office experience
- Supervising experience
- Dental care
Quick apply
8d
MRI Assistant
KMH Cardiology Centres Inc. —Kitchener, ON
- From $24 an hour
- Full-time
- BLS Certification
- Laboratory experience
- Microsoft Office
- Store discount
- Wellness program
Quick apply
13d
Director of Long Term & Elder Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
5d

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Manager, Employee and Labour Relations

St. Joseph's Healthcare Hamilton
Hamilton, ON

Apply Now

Job details

Full-time
10 days ago

Skills

Microsoft Powerpoint
Microsoft Word
Business Management
Microsoft Excel
Microsoft Access
Customer service
Microsoft Office
Master's degree
Databases
Change management
Analysis skills
Project management
Human resources management
Presentation skills
Bachelor's
Human Resource Management
Human resources
Typing
Human Resources
Business
Communication skills
Negotiation

Full job description

Position Details

Job Number:

JR00568

Department:

Human Resources Employee and Labour Relations

Job Type:

Regular, Full time

Work Environment:

Hybrid

Contract Duration: (If applicable)

0 months

Number of Positions:

Hourly Rate (Min / Max):

$60.5493 - $70.1935

Schedule

Work Days:

Monday to Friday

Time of Day:

Days

Shift:

Hours - 7.5

Shift Start: (If applicable)

Application Dates

Opening Date:

2026-06-02

Closing Date:

Job Description

Position Summary
The Manager, Employee & Labour Relations oversees all employee and labour relations issues for an assigned portfolio. This position develops and maintains a strategic business partner relationship with stakeholders based on in-depth knowledge of each unit / department their goals, needs and expectations. The Manager, Employee & Labour Relations is the trusted expert and integral contributor to stakeholder's labour relations strategy and resource planning initiatives (integrations, outsourcing, restructuring). The incumbent must use theoretical concepts and practices in HR management, case law knowledge and analysis, best practices and trends, risk management and organizational change principles, in order to successfully support and guide their client group.

The incumbent provides expert advice and counsel regarding the application and interpretation of the collective agreements, employment law and Hospital policies. The position provides training and updates on employee and labour relations matters. The position supports management in holding staff accountable for attendance, performance and conduct so that we can ultimately offer the best care to patients. The position leads a number of processes, i.e. drafting investigation questions, coordinating and completing investigations, preparing discipline and/or termination letters, performance improvement plans, etc. to ensure consistency and defensibility and compliance with Collective Agreements and Employment Law.

The position is accountable for contributing to a constructive labour relations environment for mutual gain and conflict resolution resulting in a higher level of Hospital/Union cooperation. The Manager addresses and resolves conflicts in their assigned portfolio in a timely and cost-effective manner. This includes research, preparation and management of grievances, human rights complaints and legal challenges for example, many of which are complex and multi-dimensional. This position organizes and participates on a number of Union- Hospital committees. This position researches and drafts bargaining proposals and may participate on the bargaining team(s) and / or may be assigned the role of the Lead Spokesperson.

This position provides informal guidance and support to the Employee & Labour Relations Associate(s) as required. The incumbent is regularly consulted by others in POE, for example, Occupational Health regarding complex work accommodation reviews and placements.

Qualifications

University degree in Business, HR Management or any other related field
Membership with Human Resources Professional Association (HRPA) preferred
Master's Degree in Industrial Relations, MBA in Human Resource Management an asset
Ten years' experience in progressively more responsible positions in Human Resources within a highly unionized environment with specialization in the area of Labour and Employee Relations
Demonstrated ability to collaborate effectively within a team and maintain open and constructive communication with colleagues
Demonstrated knowledge of employment relationship, negotiation theory/practice, change management and conflict resolution theory and practice required
Demonstrated knowledge of core Labour Relations/Human Relationship processes and policies
Expert knowledge of Labour Relations functions
Good working knowledge of relevant Ontario employment legislation
In-depth knowledge of collective bargaining and managing the administration of multiple local and provincial collective agreements
Working knowledge of MS Office software programs such as Word, PowerPoint, Excel and Access. Experience with databases an asset. Ability to type at an intermediate level
Experience in providing advice, support and facilitation with regard to Labour and Employee Relations matters, including grievance and arbitration, discipline, performance, attendance management and other conflict situations
Demonstrated ability to build, foster and maintain constructive relationships with clients and union partners
Demonstrated ability/knowledge in conducting workplace investigations and facilitating appropriate resolutions
Strong ability to function independently and as a member of a team dealing with multiple priorities in a complex environment
Excellent proficiency with both oral & written communication. Excellent presentation skills with an ability to facilitate in-house training
Demonstrated experience with attendance management programs and knowledge of attendance management case law
Customer service orientation and sensitivity to client needs
Exceptional interpersonal skills to interact with all levels of the organization
Exceptional facilitation and negotiation skills
Strong judgment, analytical and reasoning skills. Ability to understand complex financial and workforce data
Ability to maintain discretion when handling confidential matters
Demonstrated project management skills would be an asset
Previous experience working in Human Resources in a large hospital or healthcare environment would be an asset
Ability to travel to multiple hospital sites

Reason for Posting

This is for an existing vacancy.

#SJHHjobs

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.

Apply Now

Refine Your Search

patient experience manager jobs in cambridge, on

Manager, Employee and Labour Relations

Patient Navigator - Orthopedics (5S100)

Manager, Quality & Patient Experience

Customer Success Manager

Manager, Human Resources and Volunteer Services

Clinic Manager

Clinic Manager

Manager of Governance & Special Projects

Talent Acquisition Specialist

Team Lead, Customer Support

Staff Scheduler PT 2026-6779

Clinical Coordinator – Virtual Medical Clinic

Project Coordinator

Contracts Manager

Senior Manager Marketing and Medical Education, Extremities - Hybrid (Canada)

RN Case Manager

Medical Radiation Technologist

Director of Infrastructure and Policy, Moosonee, ON

Physician Assistant (PA)

Nurse Practitioner - Indigenous Health Promotion and Disease Prevention, Moosonee, ON

Occupational Health & Disability Management Coordinator, Moose Factory, ON

Clinical Manager, Attawapiskat, ON

Dental Office Manager

MRI Assistant

Director of Long Term & Elder Care, Moose Factory, ON

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