At Mountainview Therapeutics, we believe that exceptional healthcare starts long before a client sees a physiotherapist. It starts with the person who answers the phone, greets clients at the front desk, solves problems, keeps things organized, and helps create an environment where people genuinely feel cared for.
We are looking for a Front Desk Administrator who is professional, organized, personable, and capable of wearing many hats. This is not a position where you simply answer phones and book appointments. In a small, high-performing clinic, everyone contributes to the success of the team.
What You'll Be Doing
On any given day, you might:
- Welcome clients and create a positive first impression
- Answer phones, emails, and text messages
- Schedule and manage appointments
- Assist with billing, payments, and direct billing
- Help clinicians stay organized and running on time
- Solve client concerns and administrative challenges
- Keep the clinic clean, organized, and professional
- Troubleshoot technology issues
- Assist with marketing projects and community initiatives
- Restock supplies and manage inventory
- Pitch in wherever needed
Simply put, if something needs doing, we do it.
What Makes Someone Successful Here?
We're looking for someone who:
- Communicates clearly and professionally
- Has excellent written and spoken English
- Enjoys helping people and providing outstanding customer service
- Is highly organized and detail-oriented
- Takes initiative rather than waiting to be told what to do
- Can adapt quickly when priorities change
- Is comfortable learning new software and technology
- Works well independently and as part of a team
- Takes pride in maintaining a clean, welcoming environment
Strong communication skills are absolutely essential. Much of this role involves communicating with clients, healthcare providers, insurers, and fellow team members. The ability to write professional emails, answer questions confidently, and communicate clearly is one of the most important qualifications for this position.
What This Job Is Not
This is not a role where responsibilities are narrowly defined.
There is no separate IT department.
There is no dedicated cleaner.
There is no maintenance team waiting in the wings.
When something needs attention, our team works together to solve it. The ideal candidate enjoys variety and finds satisfaction in being the person who figures things out.
What We Offer
- Part-time position (20–24 hours per week)
- Flexible and supportive team environment
- Meaningful work helping people improve their health and quality of life
- Opportunities to learn and grow
- A workplace where your contributions genuinely matter
- A team that values initiative, accountability, and positivity
About Us
Mountainview Therapeutics is a busy multidisciplinary healthcare clinic serving the North Island community. We have built our reputation on exceptional clinical care, outstanding customer service, and creating a welcoming environment for every person who walks through our doors.
If you're the type of person who notices what needs to be done, communicates exceptionally well, and takes pride in delivering an outstanding experience for clients and teammates alike, we'd love to hear from you.
Job Types: Full-time, Part-time
Pay: $24.00-$28.00 per hour
Expected hours: 18.0 – 24.0 per week
Benefits:
- Company events
- Flexible schedule
- On-site parking
Work Location: In person
