THE OPPORTUNITY:
GENERAL MANAGER
REPORTS TO REGIONAL DIRECTOR OF OPERATIONS
THE ROLE:
The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. Directs and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.
ACTIVITIES:
The duties and responsibilities of the General Manager include, but are not limited to the following:
- To manage all aspects of the business.
- Overall responsibility for the financial success of the property, including budgeting, forecasting, yield, and revenue management. Develop, prepare, execute and achieve financial goals.
- Manage all sources of revenue. Maintain fair market share. The focus would be on maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.
- Responsible for the development and execution of business plans, including sales & marketing plans.
- Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at a better-than-market yield ratio.
- Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
- Represent the hotel in the appropriate hotel, tourism, and business associations. Responsible for strong community involvement.
- Create an environment that ensures 100% Guest Satisfaction.
- Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
- Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends, and variances, and be aware at all times of where the hotel stands against budget.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action when required.
- Recruit, supervise, coach, discipline, and evaluate direct reports.
- Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, and compliance with brand and legislative standards.
- Any other tasks pertaining to this position as required or assigned.
COMPETENCIES WE ARE SEEKING:
· Minimum 5 years of hospitality managerial experience.
· Proven leadership, entrepreneurial, and decision-making skills.
· Ability to interact and coach all levels of management & staff in a professional manner.
· Experience in staff management: recruitment, training & motivation.
· Background in the development & execution of business, marketing & sales plans & operating budgets.
· Proven track record in revenue management, exceeding market share and sales targets.
· Above-average proficiency/familiarity with computerized systems.
· Ability to work within deadlines.
· Familiarity with accounting principles
· Strong financial planning, revenue management, and organizational skills. Ability to analyze data and establish appropriate action plans.
· Excellent time management, computational and analytical abilities, and keen attention to detail and accuracy.
· Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.
· Must be a results-oriented, hands-on leader with high ethics, personal accountability, and a proven track record of being an exceptional communicator, coach, and mentor to ensure high performance and superior customer service delivery.
· InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.
THE COMPANY:
InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.
At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.
To Learn more about InnVest visit https://innvesthotels.com/
The Clarion Pointe Campbellton is managed by InnVest Hotels on behalf of a third-party owner
Benefits:
- Dental care
- Extended health care
- Life insurance
Experience:
- Hospitality Managerial: 5 years (preferred)
Language:
Location:
- Campbellton, NB E3N 5B9 (preferred)
Work Location: In person
