Camrose, Ab Help desk support Jobs – 5 Openings This Week

User Support Technician
Youness Canada Immigration —Camrose, AB
- $36 an hour
- Full-time
- CRM software
- Computer Science
- Research
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User Support Technician
Youness Canada Immigration —Camrose, AB
Consult user guides, technical manuals and other documents to research and implement solutions. Completion of a college diploma or in Computer Science,…
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User Support Technician

Youness Canada Immigration
Camrose, AB

Quick apply

Job details

Full-time

Skills

CRM software
Computer operation
Desktop support
Computer repair
Computer Science
Incident management
Case file maintenance
Research
Windows
Databases
Analysis skills
Computer hardware
Customer service orientation
Network support
Cloud computing
Customer support
College diploma
Communication skills
Information Technology

Full job description

Overview
We are seeking a dedicated User Support Technician to join our team. The ideal candidate will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of computer systems and operation tools across various platforms. This role offers an excellent opportunity for individuals passionate about technology and customer service to contribute to a dynamic organization. Candidates should possess strong communication skills and a solid understanding of operating systems, and immigration process support tools.

Responsibilities

Provide technical support to staff for immigration software, portals, and internal systems
Assist with platforms such as CRM systems (client management tools)
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Qualifications

Completion of a college diploma or in Computer Science, Information Technology, Computer Systems Technology, or a related field, or equivalent work experience in technical support.
Minimum 2-3 years of experience in IT support, help desk, or user support services.
Strong knowledge of computer systems, operating systems (Windows/Mac), and office productivity software.
Experience in Immigration process platforms, software, portals, and internal systems is a plus.
Experience troubleshooting software applications, system access issues, and network connectivity problems.
Familiarity with database systems, cloud platforms, and document management systems is an asset.
Ability to install, configure, and maintain computer hardware, printers, and peripheral devices.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and user support skills to assist staff with technical issues.
Ability to document technical issues and maintain support logs.
Knowledge of data security and confidentiality practices, especially when handling digital client records.

Job Type: Full-time

Pay: $36.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

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