Job Title: National Account Manager - Ingredients
Location: Etobicoke, ON
About Us:
Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.
Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!
About the opportunity:
The National Account Manager manages all aspects of the business relationship with an existing portfolio of large, highly complex, global customers with the objective of driving sales and new business for the Ingredients and Export department, in accordance with the business plan. The position is accountable for establishing Lactalis Canada Inc. as the preferred supplier of dairy ingredients.
The attributes we are looking for:
- Manage all aspects of the sale of dairy ingredients to an existing portfolio of customers, including distributors, to deliver volume growth and profit objectives. This includes determining customer product needs, obtaining product approval, negotiating pricing, developing contracts, obtaining and communicating forecasted volume requirements, and conducting business reviews, all while staying aware to optimize Lactalis manufacturing/supply position.
- Develop new Lactalis business, executing and expanding the Ingredient & Export division’s sales and business development strategy with current and new customers at both the customer’s purchasing and R & D levels by ascertaining customer’s ingredient needs and proposing solutions from the product portfolio. Liaise and work closely with technical teams on all aspects of product development for the customer, technical documentation, packaging, functionality and quality requirements of ingredients.
- Ensure domestic customer day-to-day needs are met by collaborating closely with the I&E supporting teams and other Lactalis cross-functional areas (Customer Service, Manufacturing Operations, Supply Chain Credit, Logistics, etc.), including the resolution of non-routine customer service issues such as quality and delivery with the goal of being the easiest dairy supplier to do business with.
- Manage the implementation of customer projects such as development of new ingredients or packaging, which involves managing the communication between all internal and customer departments (R&D, Global Sourcing, Supply Chain, Finance, Regulatory Affairs, Corporate Quality and Operations).
- Maintain up-to -date knowledge of dairy markets, pricing trends, the competitive environment to be a dairy market information resource to the customers, identify opportunities to maximize returns on Lactalis dairy ingredients.
- Ensure Lactalis’ position as the national leader in dairy ingredients through promoting product line at trade events and direct presentation of technical product information to the domestic customers and global supply chain affiliates.
- Guide and mentor Account Managers as the business grows. Ensure communication and alignment with other sales team members and particularly with distributors.
What you will bring:
- University degree or College diploma, preferably in Food Science or Business or related fields, or relevant experience.
- Five to ten years’ experience in account management, with a minimum three (3) years’ experience effectively managing mid-size and full-size ingredient or foodservice accounts, preferably in the Canadian dairy environment.
- Strong multi-level relationship building talent that will enable growing partnerships with internal and external stakeholders.
- Proficient in negotiation and problem solving
- Robust situational awareness and perception of markets and customers’ needs that, coupled with solid business acumen and resourcefulness, will promote the development of original, entrepreneurial business opportunities.
- Ability to think strategically and with depth of comprehension.
- Strong analytical, planning, presentation, and problem-solving skills
- Ability to balance customer needs with Lactalis’ business focus
- Excellent people skills to manage direct reports and/or to work effectively within a small team environment requiring open sharing of information.
- Professional written, verbal, and interpersonal communication skills
- Proficient with standard office computer technology such as Microsoft Office and the Internet, requirement to attain a working knowledge of SAP and BW
- Operational knowledge of Canadian milk system, global dairy markets, and understanding of food composition, nutrition and manufacturing.
- Bilingual is an asset
What Lactalis will offer:
Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:
- A Competitive Base Salary
- Company Vehicle or Car Allowance
- A Performance-Based Bonus System
- 4 Weeks of Vacation
- Benefits starting day 1
- A Pension Program with an Employer Match at 100% of up to 6%
- Tuition reimbursement plan of up to $3,000/year
- A Volunteer Day to give back to your community
- Learning and Development opportunities
- A commitment to internal career advancement with potential for international mobility
Our ESG commitment:
Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.
At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.
Our commitment to DEI:
Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply.
Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.
Le bilinguisme est requis puisque le poste exige des communications fréquentes avec nos partenaires, nos usines et notre siège social qui se situent hors Québec.
Bilingualism is required as the position involves frequent communications with our partners, our factories, and our headquarters located outside Quebec.
Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.
Compensation:
As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is $111,400 – $139,200+.
Please note: Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, and be based on your skills, experience, and qualifications.
Pay: From $111,000.00 per year
Work Location: In person
