Every weekend is a long weekend.
Georgian Bay Leisure is a family-owned Canadian distributor of outdoor leisure products. For over 20 years, we have supported retailers and national accounts across Canada, and today we are growing into something even bigger: a house of brands built around outdoor living, Canadian lifestyle, and products people love to use.
We work with established brands and are actively launching our own thoughtfully designed products for outdoor-loving Canadians. We have the stability of an established business, but the pace, creativity, and opportunity of a company in growth mode.
We operate on a four-day workweek, which means every weekend is a long weekend. We call it being part of the Long Weekend Club: working hard, supporting each other, and making time to enjoy the same lifestyle our products help bring to Canadians across the country.
We are looking for a bilingual, highly organized, operationally minded person to become a steady presence at the centre of our customer operations.
The Role
The Customer Operations & Orders Manager will help keep the business moving.
You will manage the day-to-day flow of orders across three customer channels: our dealer network, promotional/custom order customers, and growing online consumer channel. You will make sure orders are organized, Shopify is accurate, customers are supported, pickups and deliveries are handled, custom orders are tracked, and internal handoffs are clear.
This is a great role for someone who enjoys being the person who knows what is going on, keeps details organized, solves problems quickly, and helps a team work better together.
You will work closely with sales, warehouse, customization, design, accounting, and leadership. This is not a formal people-management role, but it is an important operational ownership role. We need someone who can bring structure, calm, follow-through, and common sense to a busy growing business.
What You’ll Own
Customer & Order Operation
- Coordinate order flow across dealer, promotional/custom, and online consumer channels
- Provide clear, professional support in both English and French
- Help customers feel informed, supported, and taken care of
- Ensure pickups, deliveries, tracking, and shipping issues are handled accurately and promptly
- Coordinate promotional, custom, and sticker orders from start to finish
Shopify & Systems
- Become our internal Shopify expert
- Maintain accurate Shopify orders, tags, notes, customer details, and order records
- Improve workflows, tracking tools, templates, checklists, and communication systems
- Monitor Shopify, shipping, and inventory systems to make sure information is reliable
Internal Coordination
- Act as the central point of coordination between sales, warehouse, customization, design, accounting, and leadership
- Keep custom orders, sticker orders, customer issues, inventory concerns, and shipping priorities moving
- Lead a weekly Orders Desk meeting with priorities, updates, red flags, and next steps
- Keep leadership informed on customer concerns, operational bottlenecks, and opportunities to improve
Inventory, Fulfillment & Office Flow
- Work with the warehouse team to monitor inventory availability, backorders, shipping timelines, and order accuracy
- Help investigate inventory discrepancies and system issues
- Track recurring product concerns, customer feedback, warranty issues, and quality trends
- Help keep the office running smoothly day-to-day, including supplies, deliveries, shared spaces, and overall office readiness
- Manage the shared orders inbox and provide clear, professional support in both English and French
- Help customers feel informed, supported, and taken care of
- Ensure pickups, deliveries, tracking, and shipping issues are handled accurately and promptly
- Coordinate promotional, custom, and sticker orders from start to finish
What Success Looks Like
Within the first 90 days, you are learning our products, customers, order flow, Shopify setup, and internal systems. You are starting to identify where processes can be cleaned up and where the team needs better tools.
Within six months:
- Shopify is cleaner, more accurate, and trusted by the team
- The orders inbox is organized and under control
- Customers receive timely updates and feel taken care of
- Dealer, promotional, and online orders are followed through from start to finish
- Custom and sticker orders have clear timelines, owners, and next steps
- Pickups and deliveries are handled smoothly
- Tracking information is accurate and easy to find
- Inventory concerns and system issues are flagged early
- The team knows what is happening and what still needs to be done
- Leadership does not need to step into the daily details because they are owned
Who You Are
You are bilingual in English and French and comfortable supporting customers in both languages.
You are highly organized, practical, and quick. You like solving problems, creating order, and making things run better. You are comfortable with technology and excited to become highly confident in Shopify.
You are also hands-on. You are willing to check a delivery, track down a package, walk into the warehouse, investigate an inventory issue, tidy a shared space, or help solve a customer problem.
You are friendly, professional, and genuinely helpful. You communicate clearly, stay calm when things are busy, and treat teammates with respect. You can bring structure and accountability without making people feel judged.
You do not need to know our business on day one. But you do need to bring care, ownership, urgency, curiosity, common sense, and respect.
What We’ll Teach You
- Our products, systems, and workflows
- Shopify and shipping processes
- How our dealer and promotional network operates across Canada
What we can’t teach is care, ownership, or curiosity… those need to come with you.
Why Join Us
- Four-day workweek
- Every weekend is a long weekend
- Family-owned company with over 20 years of history
- Growing business with room to make a real impact
- Opportunity to become a key operational person on the team
- Supportive, creative, respectful culture that values work-life balance
- Chance to help build better systems as the company grows
Employment Terms
- One-year contract to start, with strong potential to continue long-term
- Base salary: $50,000 CAD
- In-office role in Barrie, ON
- Four-day workweek
- Bilingual English/French required
- Benefits available after the first year, subject to review at the end of the contract
One More Thing
This role is ideal for someone who enjoys responsibility, details, people, and problem-solving. If you like being the person who keeps things moving and want to be part of a growing company where your work directly matters, we would be delighted to connect.
Warm Regards,
Renée
President
[email protected]
Pay: From $50,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Store discount
Language:
Work Location: In person
