About Us
At Nova Mutual, we are shaping the future of mutual insurance in Ontario. Rooted in more than a century of community-minded service, we combine the strength of tradition with a forward-thinking approach, earning the trust of the members and communities we proudly serve.
We are guided not just by what we do, but why we do it. Our purpose is clear: to keep our promise – to protect our members and empower the partners who rely on us.
Guided by our purpose and our people, we’re building a future where care, community, and creativity drive every decision. Our team is passionate about making a real difference, shaping solutions that reflect the values of mutuality and trust that have defined us for generations. Here, every role matters because every promise we keep helps build a stronger, more resilient Ontario.
If you’re energized by impactful work and want to be part of a team shaping a trusted, modern mutual, you’ll feel right at home with us.
The Opportunity
Reporting to the Chief Operating Officer, the Director, Claims & Loss Prevention provides strategic and operational leadership for claims handling and loss prevention activities across the organization. You will lead a team of claims and loss prevention professionals, ensuring strong technical performance, consistent service delivery, appropriate reserving practices, regulatory compliance, and continuous improvement.
You will also play a central role in reducing financial loss, liability exposure, and operational risk by advancing effective loss prevention strategies and fostering a culture of accountability, risk awareness, and service excellence.
Key Responsibilities
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Provide strategic direction and day-to-day leadership to the Claims & Loss Prevention team, including Auto Physical Damage Adjusters, Casualty Claims Adjusters, Property Adjusters, Loss Prevention Specialists, and administrative support.
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Coach, mentor, and develop team members while creating an accountable, collaborative, and high-performing culture.
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Oversee claims operations to achieve strong performance, timely and fair resolution, service quality, customer satisfaction, and regulatory compliance.
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Establish and maintain effective claims handling practices, reserving guidelines, quality standards, workflows, and performance expectations.
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Provide leadership and technical guidance on large-loss, complex, contentious, and sensitive claims matters across all lines of business.
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Develop and implement loss prevention strategies that reduce operational, financial, and reputational risk for Nova Mutual and its members.
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Lead a robust quality assurance program, including monthly file audits, risk-based review priorities, corrective actions, and ongoing process improvements.
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Monitor claims trends, operational metrics, service standards, and member feedback; provide clear reporting and recommendations to the Leadership Team.
What you need
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College or university degree in Insurance, Business Administration, or a related field.
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Chartered Insurance Professional (CIP) designation or equivalent insurance designation.
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At least 10 years of progressive insurance industry experience, including a minimum of three years in a leadership role.
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Extensive experience investigating, evaluating, and managing complex property, casualty, auto physical damage, and/or large-loss claims.
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Strong knowledge of claims operations, reserving practices, claims quality assurance, regulatory requirements, and loss prevention principles.
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Demonstrated success leading, coaching, and developing high-performing teams.
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Sound judgment and the ability to make effective decisions in complex, sensitive, and time-sensitive situations.
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Exceptional communication, negotiation, relationship-management, and problem-solving skills.
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Strong analytical and reporting skills, with the ability to translate trends and data into practical business improvements.
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A member-focused mindset, high integrity, and a commitment to continuous improvement
Why Join Us?
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The expected base salary range for this position is $108,000 – $162,000. Depending on relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary.
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Nova Mutual is proud to offer a competitive total reward and benefits package including health and dental benefits, defined contribution pension plan, paid time off, professional development opportunities and other perks.
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Additionally, you have the potential to earn more through Nova Mutual’s discretionary annual incentive program which gives you an opportunity to increase your total compensation as the business meets its performance targets and you meet your individual goals
Ready to Make a Difference?
If you are an experienced claims leader who is ready to advance operational excellence, strengthen loss prevention practices, and lead a high-performing team, we encourage you to apply.
Apply today with your resume and cover letter outlining why you’re a great fit for this role.
This posting pertains to an existing vacancy that is actively being filled.
Nova Mutual is an equal opportunity employer. Persons with disabilities requiring accommodation in the application process are to please reach out to us at [email protected].
