WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
Print Services Clerk
The Print Services Clerk (PSC) is a dedicated and proactive print professional that blends customer account management with exceptional print service delivery. This position is responsible for building and nurturing strong, long-term relationships with clients, ensuring the timely and successful execution of print services as outlined in our Service Level Agreements (SLAs). The PSC will serve as a trusted print advisor to key stakeholders and respond professionally to inquiries.
Reporting Relationships
Upward: Site Manager
Direct Reports: N/A
Responsibilities:
Onsite Print Services Coordination
- Check inboxes (Outlook and Teams) and answer client emails regularly throughout the day
- Attend meetings for Print Services regularly
- Provide assistance to all clients face to face, over the phone and through email
- Check Online ordering portal regularly throughout the day for quick order turnaround
- Produce job tickets when orders are placed through online portal, emails or walk-ins
- Send orders to Print Coordinator for production in Calgary or Edmonton if needed
- In-House Print & Scanning Production:
- Printing orders with a variety of paper stock options
- Prep and scan original documents from file folders, binders, or other. Reinstate the original documents when complete.
- Cutting on the bulk-cut guillotine for cards/certificates, full-bleed signage, etc.
- Trimming on the slice trimmer for lamination, single sheets, small orders, etc.
- Drilling for single/precise hole placements
- Coiling with the magna-punch & spiral machines
- Folding – by hand or machine folder
- Padding – NCR fan-apart & loose set pads
- Sort and Quality Check all incoming print orders
- Packaging, Shipping & Contacting Clients when orders are completed
- Update the team Print Order Tracking sheet to keep track of what is leaving site
Qualifications
Experience:
- 2+ years experience in a customer service role.
- 2+ years digital print experience.
- Onsite experience is considered an asset.
Requirements
- Pre- Employment Alcohol & drug testing is required
- Random Alcohol & Drug testing is also conducted at this location
- Criminal background check is required
- Must have a valid class 5 drivers license
- Must able to lift up to 50lbs
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving skills and ability to handle difficult situations.
- Proficiency in using CRM software and other relevant tools.
- A commitment to excellence in the execution of customer work
- Ability to achieve results despite barriers and challenges
- A team player who comes to work with a positive attitude
- Ability to understand and meet SLA targets
- Client-focused with a commitment to exceeding client expectations.
- Ability to work under pressure and manage time effectively.
Education:
High School Diploma or equivalent
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
