Join our award-winning “One Concentrix” team as a VR Event and Content Moderator! In the role of VR Event and Content Moderator, We offer our clients peace of mind and confidence by providing comprehensive moderation services for live and recorded events, as well as interactive activities within designated VR spaces. We enable our clients to focus on creating engaging VR experiences, while we handle the behind-the-scenes work to ensure their content is always up-to-date, functional, and secure. Our commitment to excellence provides our clients with the comfort of knowing that their VR investments are protected and will continue to deliver the desired results. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote VR Event and Content Moderator position at Concentrix is the right place for you!
As a remote VR Event and Content Moderator, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a VR Event and Content Moderator working from home, you will:
Work on live events and are responsible for adding in ID’s from the event on from social media in to the client tools.
Moderators attend each event and are responsible for making sure the audio and visual is coming through the VR and client tools accordingly. This service includes offerings which run 24/7 and moderators are periodically checking these events.
We connect the client products and result in displaying the audio and visual into the event.
We are on each event and responsible for making sure the audio and visual is coming through the VR and client tools accordingly.
We offer staff services which includes offerings which run 24/7 and someone is periodically checking these events
Report on trends and advocate for platform level solutions
Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Maintain in-depth knowledge of client products and/or services
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our VR Event and Content Moderator (Remote) role include:
18 Years of age or older with a completed High School Diploma or GED required
Extensive personal or professional experience with video gaming, virtual reality (VR)
Proven ability to work with and wear VR headsets/equipment daily and for extended periods of time comfortably
Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or social media preferred
Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
Meticulous attention to detail
Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently and collaboratively
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Strong organizational skills
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Strong computer navigation skills and PC Knowledge
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
The base salary for this position is $18.00 /hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
Work-from-home convenience with company-supplied technologies.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”
JOB AVAILABILITY
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Physical and Cognitive Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Opportunity Statement
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Reasonable Accommodation Statement
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence (AI)
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.
Exigences Physiques et Cognitives
L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.
Déclaration d'égalité des chances
Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.
Déclaration d'aménagement raisonnable
Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant [email protected]. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.
Intelligence artificielle (IA)
Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.
Autorisation de travail
Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés. Actuellement, ce poste ne peut être exercé que dans les provinces/territoires suivants : AB, BC, MB, NB, NL, NS, ON, PE et SK.
Pour plus d'informations sur les provinces de travail disponibles et l'égalité des chances en matière d'emploi en tant que candidat, veuillez cliquer ICI.
