About NEXUS
NEXUS Community Support Society is a registered charity dedicated to creating vibrant inclusive communities throughout British Columbia’s Interior- places where people feel connected, valued, and supported for life.
Role: Senior Program Manager
Hours: 37.5 hrs/week, 9 AM-5PM
Temporary Full Time
Salary: $90,000-95,000
This is an in-person role that requires you to be on location in Cranbrook, BC
Why Join Us
- Comprehensive benefits package
- Ongoing training and professional development opportunities
- Inclusive and values-driven workplace culture
- Meaningful work that creates positive change in our communities
- Be part of a team that celebrates successes and supports one another
About the Role
The Senior Program Manager provides operational leadership, guidance and oversight to assigned Staff Supported Homes within an assigned region. Working collaboratively with the Program Director, the Senior Program Manager supports Program Managers in delivering safe, high-quality, person-centred services by providing coaching, operational guidance, quality monitoring and assistance with complex operational, human resource and compliance matters. The role promotes consistency across assigned programs while supporting Program Managers in the day-to-day management of their programs and reducing the operational demands of the Program Director.
Key Responsibilities
Program Operations
- Provide operational oversight and support to assigned Staff Supported Homes within the region, promoting consistent service delivery and ensuring programs operate in accordance with NEXUS policies, procedures, licensing requirements and person-centred practices.
- Support and guide Program Managers in understanding and implementing agency policies, procedures, service standards and operational priorities while encouraging sound decision-making and accountability.
- Monitor program operations, identify trends, risks or service level concerns and work collaboratively with Program Managers to resolve issues, remove operational barriers and promote continuous improvement.
- Support the implementation of agency initiatives, organizational priorities and operational changes as directed by the Program Director.
- Act as a resource to Program Managers by providing operational guidance, assisting with complex situations and promoting consistency across assigned programs.
Leadership & Operational Support
- Provide coaching, mentoring and day-to-day support to Program Managers to strengthen leadership skills, promote consistent decision-making and support effective program management.
- Work collaboratively with Human Resources and Program Managers in addressing Letters of Expectation, grievances, preliminary or full investigations and other employee relations matters, ensuring issues are managed in accordance with NEXUS policies and applicable collective agreements.
- Support the recruitment process by assisting with recruitment prioritization, monitoring vacancies and ensuring interviews are completed in a timely manner. Participate in interviews as required.
- Provide oversight of portfolio onboarding requirements for frontline staff, supporting Program Managers in ensuring orientation requirements, policy reviews, required training and system access are completed.
- Identify opportunities for leadership development and provide ongoing guidance and feedback to support the growth and success of Program Managers.
Quality, Compliance & Administration
- Support and oversee program quality reviews, licensing compliance reviews and annual Quality Assurance documentation audits to ensure programs meet agency standards, licensing requirements and documentation expectations.
- Work collaboratively with Program Managers to develop, implement and monitor corrective action plans arising from quality reviews, licensing inspections or identified program concerns.
- Provide oversight and support to Program Managers in monitoring program budgets and expenditures, reviewing variances and promoting responsible use of program resources while escalating significant concerns to the Program Director.
- Develop and maintain collaborative relationships with community partners and support Program Managers in resolving escalated concerns to promote positive working relationships and continuity of service.
- Monitor operational trends across assigned programs and provide recommendations to the Program Director to support continuous quality improvement and operational consistency.
Health, Safety & Sites
- Provide guidance and oversight to Program Managers in meeting Health & Safety requirements, working collaboratively with the Senior Health & Safety Advisor to ensure required inspections, follow-up actions and corrective measures are completed.
- Support Program Managers in addressing significant incidents, safety concerns and operational risks by ensuring appropriate follow-up, reporting and continuous improvement activities occur.
- Coordinate and support the resolution of escalated building and maintenance concerns, working collaboratively with internal departments, contractors and external service providers while supporting Program Managers in maintaining safe and functional program environments.
Qualifications
- Diploma and/or Degree in a related health, human or social services field preferred.
- Three to five years of progressive leadership experience, preferably in staffed residential services.
- Knowledge of Community Care Licensing Regulations, CARF standards and person-centred practices.
- Demonstrated coaching, conflict resolution, organizational and communication skills.
- Ability to manage multiple priorities and respond effectively to urgent operational situations.
Equity, Diversity & Inclusion
NEXUS Community Support Society is committed to supporting employment equity and diversity in the workplace. We encourage applications from all qualified candidates, including Indigenous Peoples, persons with diverse abilities, visible minorities, women, and individuals of diverse sexual orientations, gender identities, and gender expressions.
In the spirit of reconciliation, we are committed to increasing Indigenous representation throughout our organization and encourage applicants to self-identify as First Nations, Métis, or Inuit when applying.
Pay: $90,000.00-$95,000.00 per year
Benefits:
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
