COMPANY OVERVIEW
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.
INCLUSION COMMITMENT
We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.
If you need support of any kind — such as communication support, accessibility accommodations, or other assistance — we’re happy to consider all requests. Please email [email protected] with the subject “APPLICANT ASSISTANCE REQUEST”.
We thank all candidates for their application.
THE ROLE
Thank you for your interest in joining our team as Assistant Banquet and Event Manager.
The salary for this position is based on your qualifications and relevant experience. In addition to the base salary, this position is eligible to receive additional compensation through service charges.
Employee Benefits (subject to change):
- Private room in staff accommodation ranging from $10.50 - $26.00 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events and involvement opportunities,
- Free duty meals in the Staff Cafeteria, serving hot meals for lunch and dinner daily,
- Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
- Free dry cleaning for work attire available,
- Employee Assistance Program, providing free professional counselling sessions,
- Free Canoe Rentals at Banff Canoe Club in the summer,
- Ski pass discounts and subsidy program available in the winter,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- And more!
Duties Include (but are not limited to):
- Help lead and manage the Banquet team in all aspects of the department and ensure service standards are followed,
- Be a part of recruiting and oversee staff training,
- Create staff schedules,
- Make weekly service schedules,
- Provide excellent customer service and react quickly and professionally to guest concerns,
- Balance operational, administrative, and colleague needs,
- Contribute to departmental meetings,
- Review all banquet event orders to ensure proper set-ups, coffee breaks and meals are in place,
- Work with the Conference Services and other departments as necessary to ensure that revenues and guest satisfaction levels are maximized,
- Ensure proper staffing and scheduling of all Banquet colleagues in accordance to productivity guidelines,
- Follow all policies, procedures, and service standards,
- Follow all safety and sanitation policies when handling food and beverage,
- Ensure a safe environment for guests and staff,
- Conducting payroll reports and ensuring accuracy,
- Conduct monthly inventory,
- Report to Assistant Director of Food & Beverage & Director of Food & Beverage,
- More as needed or assigned.
Ideal Candidate / Job Requirements:
- Flexible schedule required, available to work day shifts, evening shifts, weekends and holidays, with opportunities for overtime hours,
- Work well with fellow Banquet servers and management team,
- Must be physically cable of lifting and carrying up to 50 pounds and walking or standing for long periods at a time,
- Must have excellent interpersonal, communications skills and follow up skills.
Job Type: Full-time
Pay: $42,000.00-$45,000.00 per year
Application question(s):
- When is your available start date?
- How long do you plan to be in Banff?
- Please state your pronoun (optional).
- Do you require staff housing?
- Do you require assistance during the application process, such as help with interviews, forms, communication, or other? If so, please send an email to [email protected] with the subject “APPLICATION ASSISTANCE REQUEST” to request assistance OR indicate Not Applicable (N/A).
Experience:
- Banquet: 2 years (preferred)
Work Location: In person
