COMPANY OVERVIEW
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.
INCLUSION COMMITTMENT
We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.
If you need support of any kind — such as communication support, accessibility accommodations, or other assistance — we’re happy to consider all requests. Please email [email protected] with the subject “APPLICANT ASSISTANCE REQUEST”.
We thank all candidates for their application.
THE ROLE
Thank you for your interest in joining our team as Guest Services Supervisor at Banff Park Lodge.
Employee Incentives (subject to change):
- Staff accommodation ranging from $8.00 - $16.50 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events and involvement opportunities,
- Free duty meal in the Staff Cafeteria, serving hot meals for lunch and dinner daily,
- Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
- Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
- Employee Assistant Program, providing free professional counselling sessions,
- Free Canoe Rentals at Banff Canoe Club in the summer,
- Ski pass discounts and subsidy program available in the winter,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- And more!
Duties include (but are not limited to):
- Lead and manage the front office team,
- Provide training and ongoing support to staff, and be proactive in the team’s development,
- Provide feedback and performance evaluations for team members,
- Create and maintain a positive and collaborative work environment,
- Ensure guests' satisfaction from arrival to departure, including maintaining effective communications and resolving escalated guest issues,
- Conduct and oversee front desk duties such as check-ins, check-outs, making guest keys, etc.,
- Verify billing, create room reservations, and process special requests,
- Provide concierge services, such as restaurant and attraction recommendations and transportation arrangements,
- Regularly inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met,
- Work closely with all other departments to ensure the best possible guest experience,
- Assist in managing and monitoring budgets and inventories,
- Ensure a safe environment for guests and staff,
- And other duties as assigned.
Our ideal candidate has:
- Effective leadership with strong communication and interpersonal skills
- 1 to 2 years previous Hotel Front Desk or Reservations experience
- Professional and friendly personality and demeanor in person and over the telephone
- Proven problem-solving skills
- Excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
- Experience working with Microsoft Office and property management systems such as Opera/Opera Cloud
Job Types: Full-time, Permanent
Pay: $20.25-$22.25 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- When is your available start date?
- How long do you plan to be in Banff?
- Please state your pronoun (optional).
- Do you require staff accommodation?
- Do you require assistance during the application process - such as communication support, accessibility accommodations, or other assistance? If so, please send an email to [email protected] to request assistance OR indicate Not Applicable (N/A).
Experience:
- Hotel Front Desk: 1 year (required)
Work Location: In person
