BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
Employee Housing: We offer housing to help you settle in.
Career Growth: Learn new skills and move up in your job.
Great Team: Work with people from all over the world.
Many Perks: Discounts, events, benefits to make your life outside of work better.
Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
Diverse and Inclusive Team: Join a global team that values diversity and inclusion.
Our Guest Service & Shuttle Attendant is a key member of the Front Desk team, responsible for helping deliver a seamless guest experience. This role operates the resort shuttle vehicle (Mercedes Sprinter) between the hotel and Banff town, providing an essential connection for guests accessing town for their daily needs. You will support smooth arrivals and departures by assisting with luggage to and from guest rooms and on and off the shuttle, while also sharing local knowledge and assisting with guest requests and activity bookings. The role also supports internal operations by transporting mail and materials between properties.
Key Responsibilities
- Consistently deliver excellent guest service by anticipating guest needs and responding in a friendly, professional manner
- Assist guests with loading, unloading, and delivering luggage to and from guest rooms and on and off the shuttle
- Support group arrivals and departures, including accurate luggage tagging, handling, and timely delivery
- Operate the resort shuttle vehicle (Mercedes Sprinter) safely, comfortably, and on schedule, in compliance with all traffic regulations
- Share local knowledge, including points of interest and community services, with guests
- Assist guests with special needs and general requests
- Receive and deliver items for hotel guests as required
- Clean and maintain hotel entrances, reception areas, and car parks to ensure they are tidy and welcoming for guests
- Work collaboratively with all departments to support guest and operational needs
- Transport internal mail between the post office, Head Office, and other BCP businesses across town
- Support additional operational duties as required
What We're Looking For
- Class 4 driver's licence, or Class 5 with willingness to upgrade
- Outgoing, self-motivated individual with strong interpersonal and communication skills
- Strong commitment to delivering excellent guest service
- Ability to work effectively in a fast-paced, team-oriented environment
- Flexible availability, including weekends and holidays
- Previous experience in a customer-facing or hospitality role is considered an asset
- Strong organizational and time management skills
- A positive attitude and willingness to learn and support multiple departments
If you enjoy working with people, providing exceptional service, and being part of a supportive team, apply today and help create memorable stays for our guests.
We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love:
- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes
- Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels!
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.
BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at
[email protected] or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.
