About This Role
Behind every exceptional Castle Mountain Home Furnishings showroom experience is a leader who sets the tone — someone who leads from the front, builds a team that genuinely loves what they do, and ensures every client who walks through the door leaves inspired. As the Sales leader you you will own that standard — driving sales performance, shaping team culture, and delivering a premium, client-obsessed experience that reflects our retail heritage and values.
We are looking for someone who brings a genuine passion for design and home furnishings, and who will lead a team focused on strategy and execution — working on multiple projects across different budgets, sizes, and scale, and presenting confidently to clients using our showroom standards.
What You’ll Be Doing
- Be obsessed with the customer experience: greet every person who walks through our door with genuine warmth, acknowledge every departure, and answer every incoming call — we believe old-fashioned service never goes out of style
- Consistently lead the showroom in personal sales volume — you set the bar, and your team rises to meet it.
- Lead and inspire the showroom team to consistently achieve and exceed sales targets
- Deliver an exceptional, consultative client experience across every interaction
- Build strong client relationships and guide purchasing decisions with confidence and design expertise
- Drive a high-performance culture
- Oversee daily showroom operations with a focus on compliance, accuracy, and efficiency
- Manage scheduling and operational administration to meet client demand
- Ensure accurate pricing, product knowledge, and brand-aligned showroom presentation at all times
- Coordinate stock movements, deliveries, and inventory processes
- Represent Castle Mountain through polished communication, personal appearance, and professionalism with a discerning eye for quality
- Embrace change and deliver results with a positive attitude no matter what the obstacle
- Work on multiple design projects, both collaboratively and independently, across different budgets and scale
- Present to clients using our showroom presentation standards
- Perform special projects as assigned and handle multiple tasks with agency and integrity
- Support loss prevention, inventory management, and internal operational controls
What You Bring
- Proven leadership experience in retail, ideally within premium or luxury environments
- A proven track record of top individual sales performance in a retail or design environment — you don’t just coach selling, you do it
- Strong commercial acumen with the ability to manage showroom performance, targets, and budgets
- A genuinely client-obsessed mindset — you build trust and bring out the best in those around you
- Highly organised with sharp attention to detail and a disciplined approach to operations
- A confident communicator who can influence, coach, and resolve challenges with ease
- Background in furniture, textiles, interior design, or related industries highly regarded
- Resilient and adaptable — you thrive in fast-paced, high-expectation environments
- Proficient in Microsoft Office, Excel and comfortable working across retail systems. Canva, design software, Quickbooks is a strong asset. Bookkeeping, AR/AP experience a strong asset. Strong Administrative skills considered an advantage
- Interior design experience preferred
- Exceptional analytical, problem-solving, and decision-making skills
- High energy and results-driven with a demonstrated understanding of a premium brand experience
- Excellent oral and written communication skills with strong interpersonal listening and openness
- Exceptional organisation, time management, client service, and project management skills
- Strong digital fluency and computer skills required,
- Social media skills, reels, stories, editing considered a strong asset
- Strong emphasis on quality in presentation skills, including space planning
Physical Requirements
- Ability to lift and mobilize small to medium items up to 25 lbs. while using appropriate equipment and techniques
- Ability to maneuver effectively around the showroom floor, stock room, and office
Key Competencies
Floor-first, solutions-oriented mindset. You lead from the showroom floor, not from behind a desk.
Clear and direct communicator. You get the message across — with clients and with your team.
Detail-driven with strong judgment. You sweat the small stuff so clients don’t have to.
Calm under pressure; decisive when issues arise. You keep your composure and act with clarity.
Collaborative but firm in holding standards. You build great teams and expect great things from them.
What We Offer
- Generous employee discounts on our full premium product range
- Clear pathways for career growth within our business
- A supportive, values-driven culture built on trust and mutual accountability
- Exceptional advancement opportunities for the right candidate
- Competitive earnings and incentive opportunities
Pay: $25.00-$30.00 per hour
Application question(s):
- What is your favorite thing to do in Canmore that makes you love this community.
Location:
- Canmore, AB T1W 1N9 (required)
Work Location: In person
