Internal Job Title: Bilingual (French and English) Service Drive Development Manager (APS Division)
Company Name: PBS Systems
Job Location: Calgary, AB (HQ), Milton, ON (Remote), and Quebec (Remote)
Job Type: Full-time, Permanent
Reports To: Manager of Service Drive Development, APS
No. of Openings: 01
PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS is seeking a Bilingual (French and English) Service Drive Development Manager (APS Division www.advancedaps.com) who will play a key role in supporting our dealer partners in driving vehicle maintenance sales (Not responsible for Sales). This position focuses on ensuring successful implementation and ongoing optimization of APS solutions across our dealership network.
Key responsibilities include assisting with system installations and onboarding new dealerships, monitoring dealership performance and proactively engaging partners with low usage metrics, and sharing industry best practices to enhance results. The successful candidate will also provide updates on APS enhancements and act as a liaison by communicating customer feedback to internal operations and development teams to support continuous improvement of APS offerings.
Responsibilities:
- Working with OEM Dealers
- Training dealership staff on APS offerings in French and English
- Consulting dealerships to understand their current service drive processes
- Suggesting, training, and following up best practices to aid dealerships in getting the most out of APS offerings
- Oversee assigned territory accounts (Not responsible for Sales)
- Conduct demos as needed
- Assist in installing new accounts and maintaining current accounts, incl. training, price adjustments, new logins
- Responsible for monitoring/correcting low usage dealers
- Review and investigate all Apache notices related to accounts and customers
- Work with OEM Venders/Contractors (Example - Helm)
- Other duties as assigned
Qualifications:
- Post-secondary education or 3-5 years of dealership experience required
- Excellent communication skills in French and English
- Automotive dealership experience is required, with preference given to the following:
- Service/Fixed Ops Manager
- BDC or Appointment Coordinator with a focus on service
- Process driven Service Advisor
- Knowledge and use of DMS products required experience using PBS V10, a strong asset
- Strong technical aptitude
- Strong Knowledge of Microsoft Office Suite
- Excellent customer service skills
What we offer:
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Competitive annual base salary ($60k/yr. - $72k/yr.)
- French incentive bonus $5,000
- Up to $4,800 per year in product certification bonuses
- Travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at
[email protected].
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