The Department of Land and Environment is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.
This position is the main point of contact for the collection of information required for the delivery of programs and services for both the Technical Services and Standards and the Planning and Development Divisions. This position determines the specifics of each request through in-depth interviews with clients and in response to specialized technical questions, interprets governing legislation and policies. Research of historical documentation for the clarification and resolve of complex and controversial situations is required. Information recorded is critical for final decisions to be made by the appropriate authority. This position provides administrative, financial, and information services for all sections of Inspection Services and Planning at the Charlottetown, Montague, O’Leary and Summerside offices.
Duties will include but are not limited to:
- Provide client and administrative services to governing Acts and Regulations;
- Accept, review and input applications and permits for the Land Division, as well as other government departments. This includes assistance with online services;
- Advise clients of new rules and regulations with regards to the National Building Code. This task involves calculation of fees, identify permit exemptions and enter applications into the Enviro database;
- Respond to inquiries via telephone, email or in person with clients, contractors, real estate agencies, survey companies, law firms, government departments and municipalities;
- Assist planning staff with applying the final approval stamp to survey plans prior to being registered in the Province’s Registry office and distribute related correspondence to the applicant, municipality, government departments and agencies;
- Manage incoming and outgoing mail, including the shared “Lands division” email;
- Process and monitor financial transactions, including generating invoices, processing refunds, processing overdue accounts, out of province travel claims, and assist with account reconciliations and report status of accounts and discrepancies;
- Accept and process payments via phone, mail and/or over the counter for applications, licenses, permits and inspection reports;
- Balance cash sales and electronic transactions, receipt reports and transport bank deposits to banking institution daily;
- Create and maintain Septic, Subdivision, Development, Building and Home Heat Tank files while ensuring proper procedures are followed under our Record Information Management system;
- Provide administrative/client services and financial training to new Client Service Officers and summer students on work duties and procedures;
- Other duties as required.
Minimum Qualifications:
- Successful completion of a recognized college administrative or office studies diploma or degree or an undergraduate degree from a university.
- Course work at the Post-Secondary level in Business and Accounting would be an asset.
- Considerable related experience working with the public in the provision of client services.
- Demonstrated equivalencies will be considered.
- The ability to interpret legislation and communicate technical information to non-technical audiences.
- Training and experience in the application of accounting principles.
- Training in the use of computer applications. ie. Microsoft Word and Excel.
- Must be proficient in typing and editing correspondence with word processing tools and manipulating and creating data into spreadsheets for reporting purposes.
- Demonstrated ability to use tact and diplomacy when dealing with complaints and challenging clients.
- Ability to work both independently and as a team player.
- Training in Oracle, Geolinc and Flexviewer would be an asset.
Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383.
IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.
Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at www.jobspei.ca. Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.
Voted as one of Forbes' top 45 Best Employers in Canada for 2026
The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.
