Fair Isle Ford Lincoln is looking for an experienced and motivated Service Manager to lead our Charlottetown Service Department.
This is an excellent opportunity for a strong automotive leader who is looking to take ownership of a busy Service operation, develop a high-performing team, improve processes, and contribute to the overall success of the dealership.
As Service Manager, you will be responsible for the overall performance of the Service Department, including customer experience, profitability, workflow, employee development, and operational efficiency.
We are looking for someone who is hands-on, organized, accountable, and comfortable leading people. The successful candidate will have the ability to build strong relationships with technicians, advisors, parts, sales, and dealership leadership while maintaining a clear focus on results.
Key Responsibilities
· Lead, coach, and develop the Service Department team.
· Oversee the daily operation and workflow of the Service Department.
· Monitor and improve Service Department profitability and financial performance.
· Maintain strong control of Work in Progress (WIP), including open Repair Orders and average Repair Order age.
· Ensure customers receive a consistently excellent Service experience.
· Monitor and improve Customer Experience and Lincoln Commitment Program performance.
· Work closely with Service Advisors and Technicians to maximize productivity, efficiency, and quality.
· Ensure warranty and internal processes are completed accurately and efficiently.
· Establish clear expectations and hold the team accountable for performance.
· Review departmental KPIs and financial results regularly and take action where required.
· Work collaboratively with Parts, Sales, and other dealership departments.
· Maintain a safe, professional, and positive work environment.
· Ensure compliance with manufacturer, dealership, and company policies and procedures.
· Participate as a member of the dealership's management team and contribute to broader dealership initiatives.
What We're Looking For
· Previous experience in an automotive Service Management or Fixed Operations leadership role.
· Strong understanding of dealership Service Department operations and financials.
· Proven ability to lead, coach, and hold a team accountable.
· Strong organizational and time-management skills.
· Excellent communication and interpersonal skills.
· Customer-focused mindset with a commitment to delivering an exceptional experience.
· Strong problem-solving and decision-making abilities.
· Comfortable working with KPIs, financial statements, and departmental performance metrics.
· Ability to work in a fast-paced environment and manage competing priorities.
· Experience with dealership management systems and automotive technology is an asset.
· A valid driver's license and clean driving record.
What Success Looks Like
· A well-organized and accountable Service Department.
· Strong customer satisfaction and retention.
· Consistent achievement of financial targets.
· Improved productivity and efficiency.
· Strong control of Work In Process and Repair Order aging.
· A team that is engaged, developed, and proud of the work they do.
What We Offer
· Competitive base salary and performance-based compensation, commensurate with experience and qualifications.
· Comprehensive benefits package.
· Employee vehicle purchase and service programs.
· Opportunities for professional development and training.
· A supportive leadership team and strong dealership culture.
· The opportunity to make a meaningful impact on the performance and growth of the Service Department.
Our Core Values
At Fair Isle Ford Lincoln, our culture is built around five core values that guide how we work with our customers, our teams, and each other.
Customer First – We put the customer at the centre of every decision and interaction.
Integrity – We do the right thing, even when it's difficult or when no one is watching.
Loyalty – We support our customers, our teammates, and our dealership.
Accountability – We take ownership of our commitments, our results, and our actions.
Strive for Greatness – We continuously look for ways to improve, grow, and raise the standard.
We are looking for a Service Manager who not only has the experience and skills to lead a successful department, but who genuinely believes in and demonstrates these values every day.
Why Fair Isle Ford Lincoln?
At Fair Isle Ford Lincoln, we believe great dealerships are built by great people. We are committed to creating an environment where employees are supported, challenged, and given the opportunity to succeed.
If you are an experienced automotive leader who is ready to take the next step in your career and make a real impact, we want to hear from you.
Apply today and tell us why you would be a great fit for Fair Isle Ford Lincoln.
Pay: $80,000.00-$120,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Ability to commute/relocate:
- Charlottetown, PE C1A 5P4: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Management: 1 year (preferred)
Work Location: In person
