ABOUT THE JOB
We are seeking a passionate and experienced Program Coordinator to join our Youth Services team in Kamloops. This leadership role oversees programs that support youth experiencing homelessness, crisis, family conflict, and other complex challenges.
Position Overview
As the Program Coordinator – Youth Services, you will provide operational oversight, staff leadership, and community collaboration across the following programs:
Kamloops Youth Shelter – Provides safe, short-term shelter and support services for youth ages 13–18 experiencing homelessness, family conflict, or crisis.
Youth ReConnect – A prevention-focused program supporting youth ages 13–23 through advocacy, community connection, and family support.
Safe Spaces – A supportive and inclusive program that fosters connection, belonging, and wellbeing for LGBTQIA2S+ youth and allies.
The Program Coordinator ensures programs operate effectively, align with organizational values and contractual requirements, and provide high-quality, person-centered services for youth. This role includes staff leadership, program development, community collaboration, and operational oversight.
Key Responsibilities
Shared Responsibilities Across Programs
- Oversee the daily operations and service delivery of youth programs.
- Provide leadership, supervision, mentorship, and support to program staff.
- Participate in hiring, onboarding, training, scheduling, performance management, and staff development.
- Ensure programs operate in alignment with organizational policies and quality standards.
- Monitor program budgets and approve expenditures within assigned authority levels.
- Foster collaborative relationships with community agencies, schools, healthcare providers, Indigenous organizations, and government partners.
- Support program planning, evaluation, and continuous quality improvement initiatives.
- Ensure accurate documentation, reporting, and file management practices.
- Promote a culturally safe, trauma-informed, inclusive, and youth-centered service environment.
- Participate in community initiatives, advocacy efforts, and interagency collaboration related to youth wellbeing and homelessness prevention.
Please note that the specific programs overseen by this position may change over time to include related programs as determined by organizational needs and priorities.
EDUCATION and EXPERIENCE
- Degree (Preferred) or Diploma in a related field including Social Work, Human Services, Youth and Child Care, Psychology, Sociology, Indigenous Studies, etc.
- Two (2) years of related experience working with at-risk youth in areas such as housing, outreach, or justice programs, coupled with at least one (1) year of leadership, program management experience.
- Or an equivalent combination of education, training, and experience.
SKILLS, KNOWLEDGE, and ABILITIES
- Strong leadership, coaching, and team supervision skills.
- Excellent communication and relationship-building abilities with youth, staff, and community partners.
- Strong organizational, time management, and problem-solving skills with the ability to manage priorities of multiple programs.
- Knowledge of trauma-informed practice, harm reduction, culturally appropriate care.
- Effective de-escalation and crisis intervention skills
- Proficient in report writing, databases, and Microsoft Office applications.
- Understanding of youth services, community resources, and relevant legislation.
- Awareness of Indigenous cultural practices and challenges facing Indigenous youth.
- Ability to maintain professionalism, confidentiality, and ethical standards.
REQUIREMENTS
- Valid Class 5 Driver’s License (or equivalent) with a safe driving record.
- Access to a reliable vehicle with Business Use insurance coverage of $5M liability (additional insurance costs reimbursed).
- Willingness to complete required training provided at no cost, including First Aid/CPR, Mandt-RCT, SafeTALK, Naloxone, Safe Food Handling, Privacy, and Abuse & Neglect Awareness training. Existing certifications are considered an asset.
- Ability to travel within the service area within Kamloops.
- Successful completion of an MCFD Hub Search, including criminal record and vulnerable sector checks.
- Union membership required, including a 1.85% union dues deduction.
- Ability to participate in the after-hours on-call rotation as scheduled.
BENEFITS
- Extended Health Care Benefits including Dental, Vision, Paramedical Services, Life Insurance, Employee & Family Assistance Program, etc. upon completion of the probationary period.
- Municipal Pension Plan
- Annual vacation starting from 3 weeks after 1 year and increasing with seniority
- 1 day per month sick leave accrual
- 13 fully paid statutory holidays per year
- Wage increases with every 2000 hrs. of seniority, up until Step 4
- Priority as an internal candidate for future job vacancies
- Community involvement and wellbeing activities
- Fully paid training and professional development opportunities
PROGRAM: Youth Services
LOCATION: Kamloops, BC
STATUS: Full-time
HOURS of WORK: 40 hours per week
SCHEDULE: Monday to Friday, Daytime schedule with flexibility for occasional evening and weekend work.
After-hours on-call responsibility:
- Mon-Fri after 4:30 PM for Kamloops Youth Shelter
- Some weekends on a rotational basis with the rest of the On-call team, for all youth programs.
REPORTS TO: Manager of Child, Family, and Youth Services
COMPENSATION: $33.77- $38.77 per hour (Grid 14 as per collective agreement ; compensation subject to recently ratified wage increases not yet implemented)
CLOSING DATE: Open until a suitable candidate is found
HOW to APPLY: Click the “Apply Now” button to submit your application. Email applications may be missed, as the inbox is not monitored for applications.
JOB NUMBER: 2026-60
If you need accommodations at any stage of the hiring process, contact us at
[email protected].
ICS is proud to be an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants who are legally entitled to work in Canada will receive consideration for employment without regard to race, color, religion, visible or invisible diverse abilities, gender, gender identity or expression, sexual orientation, national origin, age, or, citizenship or immigration status. Where bona fide occupational requirements limit the applicant selection, the burden of proof rests with the Employer.
