Job Summary
The Application Support Analyst provides technical expertise and operational support for business applications and related systems. This role is responsible for troubleshooting, resolving system issues, responding to service requests, and ensuring the stability and performance of mission‑critical applications. The analyst collaborates closely with the Service Desk, vendors, and internal stakeholders to support daily operations, enhance processes, and maintain reliable application performance.
Duties and Responsibilities
- Serve as the primary contact for application‑related issues.
- Diagnose and resolve application and system incidents.
- Collaborate with the Service Desk on escalated technical issues.
- Monitor and triage tickets submitted through the organizations ticketing system.
- Perform daily health checks on applications, scripts, and supporting infrastructure.
- Install, configure, and administer application servers and related components.
- Manage updates, patches, and environment changes as required.
- Develop automation solutions using approved scripting languages such as PowerShell, SQL, and JavaScript.
- Eliminate manual tasks by creating repeatable automated processes.
- Support integrations involving Famous ERP, Famous WMS, APIs, EDI, and flat‑file exchanges.
- Collaborate with vendors and internal teams to enhance system interoperability.
- Create and maintain documentation for applications, workflows, and troubleshooting processes.
- Identify opportunities for improving business processes and implementing enhancements.
- Work closely with internal stakeholders and external vendors.
- Participate in on‑call rotation as required.
Requirements and Skills
- Minimum of three (3) years of IT support experience.
- Strong ability to self‑manage tasks and projects from initiation to completion.
- Experience supporting, configuring, or integrating Famous ERP and Famous WMS in a production environment.
- Experience with scripting and automation using PowerShell, SQL, JavaScript, or other relevant languages.
- Experience with application integration methods such as APIs, EDI, flat‑file exchanges, and automation processes.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work effectively in a team environment with individuals at all skill levels.
- Ability to maintain strict confidentiality of sensitive information.
- Knowledge of Microsoft Fabric / Power BI.
- Experience with PowerApps.
- Understanding of the Software Development Lifecycle (SDLC).
Working Conditions
- Hours of work may vary based on business needs.
- Ability and willingness to travel without restrictions.
- May work within a refrigerated warehouse environment (temperatures 4555°F).
- May work in areas with elevated noise levels due to packaging machinery and forklift operations.
- Routinely uses standard office equipment including computers, phones, photocopiers, filing cabinets, and fax machines.
- Work requires extended periods of sitting and computer use; appropriate vision capabilities are required.
- Position may require lifting up to 30 pounds, and occasionally up to 50 pounds.
Compensation & Benefits:
This position offers an annual wage range of $50,000 - $65,000 CAD, with final compensation varying based on experience, skills, internal equity, and location. In addition, Pure Flavor offers a competitive total rewards package, including company-paid benefits, RRSP matching, and paid time off.
If you are looking for a challenging and rewarding career opportunity, submit your resume to Pure Flavor today!
Pure Flavor Farms is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact the Human Resources department if an accommodation is required.
Check us out at www.pure-flavor.com (http://www.pure-flavor.com) or follow us on Facebook, Twitter, Instagram or LinkedIn.
