chatham kent, on customer experience representative Jobs – 5 Openings This Week

Manager, Customer Success
AUXLY CANNABIS GROUP INC —Staples, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply

Check out these similar jobs

Based on your search for customer experience representative jobs.

Project Manager, Controls and Automation
Dajcor Aluminum Ltd. —Chatham-Kent, ON
Bachelor’s degree in Engineering (Electrical, Mechatronics, Automation, or related field) or equivalent experience.
$75,000–$90,000 a year
Quick apply
1d
Security Consultant - Residential/Commercial
Security ONE —Chatham-Kent, ON
Community and company-sponsored social and networking events. Responding to with urgency “Company Generated Leads” (CGL’s) and setting up appointments with…
$55,000–$95,000 a year
Quick apply
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative
Makita Canada Inc. —Whitby, ON
Answering incoming customer calls regarding orders, pricing, billing, products, service, and general inquiries. High school diploma or equivalent.
$20–$24 an hour
Quick apply
HVAC Customer Service Representative
Affordable Comfort —Barrie, ON
Triage incoming calls and assign jobs to the appropriate technician based on skill set, location, and urgency. Strong customer service and communication skills.
$18–$25 an hour
Quick apply
1d

Show more jobs in cities nearby

I want to receive the latest job alerts for customer experience representative in chatham kent, on

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Manager, Customer Success

AUXLY CANNABIS GROUP INC
Staples, ON

Quick apply

Job details

Full-time

Skills

Microsoft Word
Microsoft Excel
Microsoft Office
SharePoint

Full job description

Customer Success Manager XX

Leamington, ON

About Auxly Cannabis Group Inc.

Auxly is a leading Canadian cannabis company dedicated to bringing innovative, effective, and high-quality cannabis products to the wellness and adult-use markets. Auxly's experienced team of industry first-movers and enterprising visionaries have secured a diversified supply of raw cannabis, strong clinical, scientific and operating capabilities and leading research and development infrastructure in order to create trusted products and brands in an expanding global market. Learn more at www.auxly.com and stay up to date at Twitter: @AuxlyGroup;?Instagram: @auxlygroup;?Facebook: @auxlygroup; LinkedIn: company/auxlygroup/.

About the role

Based out of Leamington, ON, we are currently looking for a Customer Success Representative to join our Operations team.?Reporting to the Manager, Regulatory Affairs and Cannabis Sourcing the ideal candidate aspires to work in the growing cannabis field with an award-winning team! The successful candidate will act as the direct link between customers and Auxly, ensuring customer satisfaction following all inquiries, documenting interactions, and alerting the Auxly Team of developing customer trends.

Role & Responsibilities

Provide the highest level of customer support and confirm all customers are satisfied with the response provided by Auxly.
Create and implement Customer Success policies, procedures, and productivity standards to ensure no customer inquiry or concern is left behind.
Develop and sustain understanding of Auxly’s entire product portfolio including oils, vapes, edibles, topicals, whole flower, and pre-rolls.
Work closely with Regulatory Affairs, Commercial, Quality, and Marketing teams to troubleshoot customer success issues, track next steps and escalate where needed, and follow-up promptly to ensure customer expectations are exceeded.
Acquire and maintain knowledge of Canadian Cannabis Regulations and Provincial/Territorial legislations.
Organize and lead meetings in order to ensure internal alignment on customized customer care solutions, escalation inquires, and product reviews.
Input, manage, and maintain an information database regarding customer inquiries on the internal Quality Management System.
Analyze complaint data provided by customers, detect trends, and summarize findings with the Auxly Team.
Be a customer advocate and drive innovation, best practices, and process improvement.
Other related tasks as assigned and as operationally required.

What we are looking for

Passion for customer assistance and satisfaction.
Strong knowledge of cannabis products.
Ability to analyze data and detect trends.

What will set you apart

Experience with C15 Veeva Vault.
Experience in a customer interfacing capacity.
Experience using Microsoft Office Programs, including Word, Excel, Sharepoint considered an asset.

How we hire

Auxly Cannabis Group Inc. is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We provide accommodation for job applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Quick apply

Refine Your Search

customer experience representative jobs in chatham kent, on

Manager, Customer Success

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for customer experience representative in chatham kent, on

Job seeker tools

Employer Tools

Browse

Stay Connected