Sales & Accounting Support Associate Job Description
Location: MARCC Apparel head office (181 Durham St. W, Mount Forest)
Job Type: Full-Time (40 hours per week) | On-Site
About Us
At MARCC, we are your branding experts! Since 1997, we’ve been helping businesses make a lasting impression with high-quality promotional products, branded apparel, professional graphic design, and print products. Proudly Canadian-owned, we started in Mount Forest, Ontario, and have expanded with offices in Waterloo and Goderich.
Our team provides custom-targeted solutions tailored to each client’s purpose, industry, and message. With decades of experience, we serve businesses across various sectors, giving us deep industry insight and a reputation for delivering the right products for the right occasions.
As a Top 20% Distributor in Canada, MARCC thrives on exceptional customer service, proven by our long-standing client relationships spanning over 25 years. Join our team and be part of a company that values customer success, and high-quality branding solutions!
Job Summary
We are seeking an organized and proactive Sales & Accounting Support Associate to support our sales team, accounting functions, and customer experience initiatives. This role is responsible for coordinating quotes, preparing order documentation, managing client communications, supporting accounts payable and receivable processes, and ensuring internal administrative workflows run efficiently. The ideal candidate is detail-oriented, collaborative, and understands that accuracy, responsiveness, and strong organizational skills are essential.
Key Responsibilities
Sales Coordination & Quote Preparation
- Assist sales representative in preparing quotes, presentations, and product recommendations.
- Source product information, pricing, and availability from suppliers.
- Ensure quotes are accurate, complete, and aligned with client requirements.
Order & Project Support
- Enter and maintain order details in internal systems.
- Coordinate artwork approvals, production timelines, and delivery details.
- Track project progress and proactively follow up to ensure deadlines are met.
Client Communication & Customer Service
- Serve as a point of contact for order updates, timelines, billing questions, and general inquiries.
- Respond promptly and professionally to customer inquiries via phone and email.
- Support sales representatives with follow-ups, sample requests, and documentation.
- Help resolve customer concerns and coordinate solutions with internal teams.
- Maintain a high standard of customer service that reflects MARCC's commitment to client satisfaction.
Accounting & Financial Administration
- Prepare and process customer invoices accurately and in a timely manner.
- Monitor accounts receivable and follow up on outstanding customer balances.
- Process supplier invoices and assist with accounts payable administration.
- Verify invoice accuracy and ensure proper coding and documentation.
- Reconcile vendor statements and assist with resolving billing discrepancies.
- Support month-end administrative tasks and financial record maintenance.
- Maintain organized electronic and physical accounting records.
- Assist management with reporting and other administrative accounting duties as required.
Supplier & Internal Collaboration
- Liaise with suppliers to confirm product specifications, inventory, production timelines, and invoice inquiries.
- Work closely with design, production, accounting, and customer service teams to ensure smooth project execution.
- Escalate issues and help identify solutions quickly.
Administrative & Process Support
- Maintain accurate records of quotes, orders, invoices, payments, and client interactions.
- Assist with reporting, pipeline tracking, and sales activity organization.
- Support continuous improvement initiatives by identifying opportunities to improve workflows and administrative processes.
- Assist with general office administration and special projects as assigned.
Qualifications & Skills
- Experience in administrative support, customer service, sales support, bookkeeping, or accounting administration (preferred).
- Strong attention to detail and accuracy, particularly with pricing, invoicing, and data entry.
- Basic understanding of accounts payable, accounts receivable, and invoicing processes.
- Proficiency with Microsoft Office, especially Excel.
- Experience with accounting or ERP software is considered an asset.
- Excellent organizational and time-management skills.
- Clear written and verbal communication skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Comfortable learning new systems and working with internal software tools.
- Team-oriented mindset with a proactive, problem-solving approach.
Work Schedule & Benefits
· Full-time, 40 hours per week (on-site at our office).
· Benefits package.
· Opportunity for growth within a dynamic and expanding company.
If you’re an organized, people-focused professional who enjoys growing sales and helping projects run smoothly, we’d love to hear from you.
Pay: $20.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Vision care
Ability to commute/relocate:
- Mount Forest, ON: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
