Love dogs? Take pride in getting the details right? This is the role for you.
Black Walnut Kennel is a family-owned and operated pet boarding facility set on five beautiful flat acres in the heart of farm country in Sardis / Chilliwack, BC. We offer boarding, daycare, cattery, grooming, and enrichment for dogs and cats of all shapes and sizes, and our pet-loving, attentive team is committed to keeping every guest's wellness and best interests a top priority. Simply put, this is a place where pets are friends.
Every pet who stays with us is a family member — and every family member deserves exceptional care. The Client Services Coordinator is the friendly face and reassuring voice behind that promise. You are the first person pet parents see when they arrive and the last person they speak with before their pup heads home happy, and you set the tone for their entire experience with us.
"Every interaction should leave pet parents confident their family member is receiving exceptional care."
About the Role As Client Services Coordinator:
You own the front desk — from the moment a client arrives or calls through the moment their pet departs. You are accountable for the accuracy, efficiency, and professionalism of every client interaction. You'll follow well-established procedures, keep meticulous records in our booking system, and work hand in hand with our kennel team and Client Experience Manager to make sure every guest and every family is well cared for. It's a hands-on, people-first role with clear expectations and the training and support to meet them.
What You'll Do:
- Welcome every client and pet — greet warmly, answer service and policy questions, and help families choose the right boarding, daycare, grooming, and bathing options for their pet.
- Own check-ins and check-outs — verify reservations, vaccination records, feeding and medication instructions, enrichment selections, and emergency contacts; complete required agreements; photograph and label belongings; and prepare boarding cards so every guest is set up for a great stay.
- Manage reservations — create, modify, and cancel bookings, maintain waitlists, schedule appointments, and follow up on any missing information.
- Handle client communication — answer calls promptly, respond to texts and emails, return voicemails, send confirmations and updates, and document important conversations.
- Process payments accurately — take payments and deposits, verify and explain invoices, and balance front-desk transactions.
- Keep records accurate — maintain complete, up-to-date pet and client profiles, and make sure boarding cards and the booking system always match.
- Run a guest-ready reception — open and close per procedure, keep the space clean and organized, maintain supplies, and keep retail displays current.
- Keep the team in the loop — notify kennel staff of arrivals and departures, relay medication, feeding, and schedule changes, and raise anything that needs a manager's attention right away.
What We're Looking For:
- A genuine love for animals and for the people who care about them.
- Warm, professional communication that stays consistent in person, by phone, by text, and by email — even on a busy or challenging day. Black Walnut Kennel · Client Services Coordinator
- Strong attention to detail and accuracy —you catch small things before they become problems for clients or the team.
- Reliability —you show up on time, prepared, and finish your shift tasks before you leave.
- Sound judgment — you handle what's within your role confidently and know when to bring a manager in.
- Comfort with technology — you're at ease on a computer and quick to learn new software, including scheduling and records systems (we provide full training).
- A calm, service-minded approach — you keep things running smoothly and make every client feel genuinely taken care of.
Experience in customer service, reception, hospitality, veterinary, or pet care is a strong plus. That said, a great attitude, dependability, and a willingness to learn matter most — we'll teach you the rest.
Systems You'll Use
We'll train you on everything you need, including our booking and pet-records platform (Gingr), payment processing, our phone, text, and email systems, and Connecteam for scheduling and team communication. Comfort with standard office software — email, filing, and scanning — is helpful.
What We Offer
- Competitive pay of $20–$22/hour (CAD).
- A consistent full-time schedule — four 10-hour shifts per week, with a three-day weekend built into every week.
- Paid, hands-on training on all of our systems and procedures.
- Staff discounts on our boarding, daycare, grooming, and enrichment services for your own pets.
- A supportive, family-run team and a manager genuinely invested in your success. The daily joy of working alongside dogs and cats — and sending every one of them home happy.
Schedule & Working Conditions
- Full-time — four 10-hour shifts per week, with a 1-hour unpaid break each shift OR five 8-hour shifts per week, with a 30-minute unpaid break each shift.
- Our facility is open Monday to Saturday, 8am–6pm, and Sundays and holidays, 9am–5pm; shifts are assigned per our schedule, and availability across weekdays and weekends may be required.
This is an active, hands-on role. You can expect to be on your feet for much of your shift, moving between the front desk and the facility, working around dogs and cats of all sizes and temperaments, and occasionally lifting or carrying pet belongings, supplies, or equipment. Comfort being around animals in a busy environment is essential.
Pay: $20.00-$22.00 per hour
Application question(s):
- Where do you see yourself in 3 years?
Work Location: In person
