Case Manager - Abbotsford
Overview
Are you passionate about helping individuals achieve sustainable employment and thrive in their careers? Do you have a skill for building connections, inspiring change, and delivering culturally relevant services? If so, this opportunity is perfect for you!
About the Role
Instrumental in establishing the foundation for the Sustainable Employment outcomes of the Clients, the WorkBC Services Specialist will be responsible for providing both virtual and in-person WorkBC Assessments and Case Management for Clients interested in Case Managed Services. This key role will have a depth of knowledge and experience in both Assessment and WorkBC products and services as it relates to all Client Inclusion Groups, and allows for the development and maintenance of an ongoing and meaningful rapport with Clients throughout their successful participation in the WorkBC Employment Services program.
Responsibilities
What You'll Do:
Client Assessments
- Conduct Client Needs Assessments to determine individual needs and connect them with suitable services and financial supports.
- Develop mutually agreed-upon Action Plans to support long-term employment and retention success.
- Assess and document a Client’s financial need and process the required documentation per WorkBC program guidelines.
- Identify barriers to employment and recommend specialized assessments when necessary.
- Guide clients to appropriate WorkBC programs and services, ensuring a seamless referral process.
Case Management
- Maintain ongoing engagement with clients, providing guidance, motivation, and resources to help them achieve their employment goals.
- Regularly update and support clients in executing their Action Plans.
- Determine eligibility and requirements for financial support and other services.
- Facilitate WorkBC Employment Services Client Agreements and ensure coordination with Operations.
- Provide one-on-one coaching, life skills training, and customized employment strategies to support individual needs.
- Maintain accurate and up-to-date client records in ICM and WorkBC databases.
- Collaborate with Job Search and Retention Specialists to ensure a holistic support approach for clients.
- Assist clients with applications for additional services, including Skills Enhancement and Self-Employment programs.
- Develop and maintain strong partnerships with community resources, agencies, and employers.
Qualifications
What you'll bring:
Education
- Post-secondary degree, diploma, or certificate in Indigenous studies, career development, social work, human resources, or a related field. Relevant certifications (e.g., CCDP, RRP) are an asset.
Experience
- Minimum of 2 years in employment services, counseling, or a similar role, with proven experience working with Indigenous communities.
Skills
- Strong knowledge of Indigenous culture and practices.
- Ability to develop creative and collaborative relationships with multi-barriered clients.
- Expertise in job search strategies, networking, and coaching.
- Effective communication skills (oral and written). Multilingual abilities are a plus.
- Proficiency in MS Office and database management.
Angus Knight Group Canada proudly focuses on innovative solutions to help people find jobs. AKG Canada operates five catchments of WorkBC. This is a Provincial government program that provides services to support members of the public in finding a job and keeping it. We provide access to job search resources, employment planning, skills assessment, training, work experience placement and more. For more information about WorkBC, please visit https://www.workbc.ca/.
This is a wonderful, inclusive, team-based work environment, with an opportunity to collaborate with a talented team of people who are dedicated to helping and making a difference in people's lives.
What we offer:
- Competitive Salary, and career growth opportunities with a growing company.
- Comprehensive employer - paid Benefits Package, including 5% RRSP match, extended health, prescription drug coverage up to 100%, dental at 80%, paramedical up to $2000 annually, generous vision care, and more!
- 4 weeks’ vacation to start.
- 6 Personal days in addition to 6 Sick per year, a paid volunteer day, bereavement, and paid professional development opportunities.
Employment Level
Full-time
Wage Range
$53,056.00 - $55,470.00
Work Conditions
On-site in an office environment
Eligibility Statement
Open to all those eligible to work in Canada.
Equity Statement
We are committed to fostering a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens our team and drives innovation. We are dedicated to creating an environment where everyone feels valued, respected, and supported
Job Type: Full-time
Pay: $53,056.00-$55,470.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
Work Location: In person
