Tired of working for a large group where you are merely a number or being passed over for training because your current employer is worried they will have to pay you more? We constantly train our technicians encouraging you to achieve their goals.
Tired of feeling you are jammed in a shop only having one bay restricting you from making the hours you’re capable of? We have 1.5 to 2 bays per technician.
Tired of working FULL days on Saturdays? In the service department we are currently closed on Saturdays leaving you free EVERY weekend
Tired feeling management/ownership doesn’t understand your unique challenges and opportunities? Foothills Ford is a family run business owned and operated by a former Ford Technician. Live halfway between Calgary and Lethbridge without paying city home prices. Earn $70,000 to 100,000+.
Summary
The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.
The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Technician upholds the dealership's standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.
The Details
Be detail and task-oriented
- Perform vehicle maintenance and repairs.
- Diagnose the source of any malfunctions and perform repair.
- Examine vehicles to determine if additional safety or service work is required.
- Provide written, prioritized quotes for necessary additional work.
- Explain procedures and repairs directly to the Service Advisor.
- Perform road tests.
- Perform safety inspections.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Encourage compliance with applicable laws and regulations.
Be a strong communicator
- Update the Service Advisor throughout the service process (ex. when there is an issue, when additional repairs are required, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process
Commit to the Dealership Brand
- Complete the training offered and paid for by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.
Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices, and key features of major competitors.
Specific Skills
- Strong aptitude of technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Results-oriented and accountable.
- Basic computer skills.
Education & Experience
- Valid Technician License or 3rd/4th year apprentice
- Strong aptitude of technical/mechanical repairs.
- Valid Driver’s License for province of employment.
- Ford Dealership experience preferred but not required.
High River Ford is currently taking applications for Automotive Technician or 3rd, 4th year apprentices to join our team!
We offer
Competitive Pay Plan
Day shifts with regular hours
Large shop with up to 2 bays per tech
Get access to the shop to work on your personal vehicle
Great work environment
Year End Bonus
Benefits
You Offer
Good work ethic
Attention to detail in repairs
Ability to work well with others
Pride in your workmanship
A strong diagnosis ability
Ford Experience is an asset but not a must
Job Type: Full-time
Pay: $70,000.00-$100,000.00+ per year
Additional pay:
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Relocation assistance
Store discount
