clyde river, pe bilingual customer service representative Jobs – 9 Openings This Week

Customer Service Representative
Bulk Carriers PEI —Clyde River, PE
- $41,600–$42,500 a year
- Full-time
- Bilingual
- Customer service
- English

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Answering Inbound calls from our customers. Listen carefully to customers, and personalize their experience. Bilingual Inbound Customer Service Representative.
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Customer Service Representative - Bilingual (French)
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Process customer orders, make product recommendations and handle account inquiries using world-class technology. Best-in-class, clean, modern facilities.
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Customer Service Representative

Bulk Carriers PEI
Clyde River, PE

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Job details

Permanent | Full-time

Skills

Bilingual
French
Customer service
Post-secondary education
English
Microsoft Office
High school diploma or GED
Transportation management systems
Organizational skills
Business
Communication skills

Full job description

Full Time, Permanent

In person - Clyde River,PEI

Posted on:

May 13, 2026

The Customer Service Representative serves as a key liaison between the company and its clients, delivering high-quality support within a long-haul transportation setting. Focused on facilitating seamless communication, this role ensures client needs are met with professionalism and efficiency, particularly in managing cross-border freight shipments between Canada and the United States while upholding compliance and customer satisfaction.

Responsibilities

Serve as the first point of contact for customers regarding freight status, delivery timelines, and general inquiries.
Provide timely and accurate information on shipments moving between Canada and the USA, ensuring pickup and delivery dates and times are correct and consistently updated.
Coordinate with dispatchers, drivers, and operations staff to ensure customer needs and service expectations are met.
Proactively communicate any delays, disruptions, or changes to customers and offer practical solutions.
Maintain accurate customer records and shipment documentation in internal systems.
Resolve customer complaints or escalate issues to the appropriate department for resolution.
Track and trace shipments, providing regular updates to clients.
Assist in the preparation of customs documentation and ensure compliance with cross-border transportation regulations.
Contribute to continuous improvement efforts in customer satisfaction and service delivery.
Support other administrative or operational tasks as needed.
Handle any conflict in a calm, courteous, and diplomatic manner.

Qualifications & Requirements

High school diploma or equivalent is preferred; post-secondary education in business, logistics, or a related field is an asset.
Previous experience in customer service, preferably within the transportation or logistics industry.
Familiarity with cross-border shipping processes between Canada and the USA.
Excellent communication and interpersonal skills, along with strong problem-solving abilities.
Proficiency in Microsoft Office and transportation management software (e.g., TruckMate).
Strong organizational skills and attention to detail.
Ability to handle multiple tasks and work in a fast-paced environment.
Bilingual (English/French) or proficiency in additional languages is considered an asset.

Compensation

The salary range is CA$41,600.00 - CA$42,500.00 per year

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