Cochrane, Ab Aquatics manager Jobs – 23 Openings This Week

Guest Experience Supervisor
SLS Centre —Cochrane, AB
- Weekends as needed
- CRM software
- Inventory management
- Microsoft Office
Quick apply
Manager, Fisheries & Aquatics
Hatfield Consultants —Calgary, AB
- $115,000–$143,000 a year
- Full-time
- Sales
- Writing skills
- Business development
- Dental care
- Vision care
Apprentice Plumber (3rd, 4th Year and Journeymen)
Master Pools Alta Ltd —Calgary, AB
- Overtime
- Plumbing
- Travel
- Construction experience
- Dental care
Quick apply
Spa Attendant Team Lead
CEDAR & STEAM —Calgary, AB
- $20–$23 an hour
- Weekends as needed
- CPR Certification
- Inventory management
- Sanitation
- Store discount
- Wellness program
Quick apply
9d
Security & Engagement Team Member ("Duty Manager") - PT
SLS Centre —Cochrane, AB
- Part-time
- CPR Certification
- Microsoft Office
- High school diploma or GED
Quick apply
EDI2026- 173 People and Culture Director
EDI Environmental Dynamics Inc. —Calgary, AB
- $90,000–$120,000 a year
- Full-time
- No university degree
- Recruiting
- Budgeting
- Profit sharing
- Dental care
Quick apply
1d
Junior Biologist / Junior Environmental Professional
BBA —Calgary, AB
- Writing skills
- English
- Microsoft Office
- Disability insurance
Aquatic Biologist - Edmonton, AB
Triton Environmental Consultants Ltd —Calgary, AB
- $23–$75 an hour
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's
4d
Ecotoxicologist
Hatfield Consultants —Calgary, AB
- $64,000–$118,000 a year
- Writing skills
- Research
- Analysis skills
- Dental care
- Vision care
Camp Leader
Vivo for Healthier Generations Society —Calgary, AB
- Contract
- CPR Certification
- Customer service
- Experience working with children
Quick apply
Intermediate Fisheries Biologist
True Environmental —Calgary, AB
- $80,000–$120,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's
Head Guard
Vivo for Healthier Generations Society —Calgary, AB
- Full-time
- CPR Certification
- Maintenance
- First Aid Certification
Quick apply
Aquatic Programs Coordinator
Vivo for Healthier Generations Society —Calgary, AB
- Weekends as needed
- CPR Certification
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
Maintenance Assistant Level II - Part Time
Optima Living —Calgary, AB
- Part-time
- Carpentry
- CPR Certification
- Computer literacy
Quick apply
Environment, Co-op Student
Trans Mountain —Calgary, AB
- $23.55–$31.59 an hour
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
8d
Guest Services Representative
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Sales
- Cashiering
Quick apply
Intermediate Aquatic Biologist/Environmental Professional
BBA —Calgary, AB
- Writing skills
- Microsoft Office
- Master's degree
- Disability insurance
Senior Wildlife Biologist
Canacre —Calgary, AB
- $110,000–$150,000 a year
- Full-time
- Writing skills
- Microsoft Office
- Analysis skills
- Disability insurance
- Dental care
Quick apply
Aquatic Biologist (Qualified Aquatic Environmental Specialist)
Canacre —Calgary, AB
- Full-time
- Microsoft Office
- Budgeting
- Communication skills
- Disability insurance
- Dental care
Quick apply
Lifeguard and Swim Instructor
MNP Community & Sport Centre —Calgary, AB
- Part-time
- CPR Certification
- Customer service
- Maintenance
Quick apply
Lifeguard & Swim Instructor
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- Cleaning
Quick apply
Volunteer - Swim Instructor Assistant
MNP Community & Sport Centre —Calgary, AB
- Part-time
- Experience working with children
- Cleaning
- Communication skills
Quick apply

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Guest Experience Supervisor

SLS Centre
Cochrane, AB

Quick apply

Job details

Permanent | Full-time

Skills

CRM software
End-of-shift balancing
Customer communication
Pricing
Operations management
Inventory management
Coaching
Overseeing cash custody and balancing
Client communication
Complaint handling
Microsoft Office
Performance management
Quality improvement leadership
Change management
Cashiering
Data-driven outcome evaluation
Team management
Decision making
Client services
Customer service orientation
Recruiting
Front desk
Budgeting
Training & development
Guest services
Cross-functional collaboration
POS systems
On-the-job coaching
Leadership
Guest issue resolution
Delegation
Communication skills
Team coordination
Cross-functional communication
Business process improvement
Analytics

Full job description

About Us

Spray Lake Sawmills Centre (SLSC) is a leading-edge sport and recreational facility encompassing 325,000 square feet, including an aquatic centre, four arenas and a curling centre, fitness & climbing facilities, an indoor turf, track, and gymnasium. SLSC is a not-for-profit organization and a registered charity, governed by a volunteer board of directors. SLSC employs over 240 employees who help make a difference in our community’s physical and social well-being. We offer a dynamic and fast-paced work environment that promotes excellence in teamwork, community building, and an innovative customer-focus.

About the Position

As the Guest Experience Supervisor, you provide the leadership, accountability, and operational oversight that supports the overall customer experience and membership services at SLS Centre. This role is responsible for the people leadership of the Guest Services team, ensuring consistent and high-quality customer experiences, establishing clear processes and standards, and accountability across front-line service delivery. This role is hands-on, visible on the floor, and trusted as the go-to escalation point when things get complex.

The Supervisor is accountable for staff management, customer service operations, and customer communications. They will play a key role in fostering a welcoming, efficient, and community-centered environment while supporting organizational goals, service standards and policies, and revenue objectives. This position work closely and collaboratively with the Programs, Aquatics, and Marketing departments, and other managers/supervisors, always working towards excellence in internal and external customer experience.

Reports to: Manager, Programs and Guest Experience
Job Type: Full-Time, Benefits-eligible | Evenings & Weekends Required

Specific responsibilities:

Lead & Develop the Guest Services Team

Recruit, onboard, train, and supervise the Guest Services team, setting clear expectations for service quality, professionalism, and accountability
Provide regular coaching, feedback, and performance management to support growth, engagement, and continuous improvement
Accountable for managing staff budgets and schedules that align with service demand, events, and budget requirements, including oversight of timekeeping and payroll
Foster a positive, inclusive, and service-driven team culture where staff feel supported, confident, and empowered
Be a visible, hands-on leader during peak periods and complex situations—modelling calm, confident, and solution-focused leadership

Guest Services Operations & Administration

Oversee the day-to-day operations of Guest Services, including admissions, registrations, point-of-sale activity, and general guest inquiries - ensuring a warm, welcoming, and efficient guest experience from entry to exit
Provide leadership and direction to the Guest Experience Coordinator & Membership Coordinator, delegating appropriate operational responsibilities while maintaining overall accountability for frontline service delivery, staff performance, and departmental outcomes
Accountable for all Guest Experience & Membership administrative processes, ensuring they are documented, communicated, and consistently followed. Provide direction and support to the Membership Coordinator and others who will develop and lead relevant process development
Ensure accurate cash handling, daily reconciliations, and compliance with financial controls and procedures
Maintain a strong working knowledge of programs, services, pricing, policies, and facility operations to effectively support both staff and guests
Responsible for inventory management, and the overall "look and feel" of the guest services desk(s) and lobby areas

Champion Outstanding Guest Experience

Serve as the primary escalation point for complex or sensitive guest concerns, leading service recovery with empathy, professionalism, and accountability
Establish and reinforce clear procedures for handling feedback, complaints, and escalations
Hold the Guest Services team - and partner departments when needed - accountable to customer service standards
Support safe operations by working closely with Health & Safety and Security teams during incidents and follow-up (Guest Services plays a critical role in SLSC's Emergency Response Procedures).
Promote a consistent service culture rooted in respect, inclusion, and community connection

Collaborate Across the Organization

Work closely with Programs, Aquatics, Marketing, Operations, and other leaders to align guest-facing communication, schedules, and service expectations
Participate in cross-departmental meetings to support smooth operations and collaborate on special events, promotions, and membership initiatives
Communicate updates, changes, and priorities to front-line teams so they are informed, prepared, and confident

Drive Continuous Improvement

Track and analyze guest feedback, service trends, and key performance indicators such as wait times, issue resolution, and guest satisfaction to support data-informed decision making
Identify inefficiencies or gaps in service delivery and lead process improvements to enhance workflow, accuracy, and experience
Use data and insights to inform training needs, system enhancements, and operational decisions
Work with the Membership Coordinator to conduct annual admission pricing reviews, comparative analysis, membership strategy, and support revenue-focused planning initiatives
Champion organizational and departmental change initiatives, lead change management efforts among the team, and monitor the effectiveness of new initiatives

Qualifications:

5+ years of leadership experience in customer service in a public service / recreation / hospitality environment
The ideal candidate will have demonstrated success in larger organizations working cross-functionally with other departments
Proven ability to lead front-line teams with clarity, confidence, and accountability, developing a strong team culture

Strong communication and problem-solving skills, especially in complex or high-pressure situations
Experience with CRM or membership systems (e.g., ActiveNet) and strong administrative skills (including MS Office)
A hands-on leadership style—you’re comfortable being visible, accessible, and decisive
Flexibility to work evenings and weekends
Ability to provide a clear Vulnerable Sector Check

This posting will remain open until a successful candidate is found.

Quick apply

Refine Your Search

aquatics manager jobs in cochrane, ab

Guest Experience Supervisor

Manager, Fisheries & Aquatics

Apprentice Plumber (3rd, 4th Year and Journeymen)

Spa Attendant Team Lead

Security & Engagement Team Member ("Duty Manager") - PT

EDI2026- 173 People and Culture Director

Junior Biologist / Junior Environmental Professional

Aquatic Biologist - Edmonton, AB

Ecotoxicologist

Camp Leader

Intermediate Fisheries Biologist

Head Guard

Aquatic Programs Coordinator

Maintenance Assistant Level II - Part Time

Environment, Co-op Student

Guest Services Representative

Intermediate Aquatic Biologist/Environmental Professional

Senior Wildlife Biologist

Aquatic Biologist (Qualified Aquatic Environmental Specialist)

Lifeguard and Swim Instructor

Lifeguard & Swim Instructor

Volunteer - Swim Instructor Assistant

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