The Relais & Chateaux Post Hotel & Spa in Lake Louise, Alberta is looking for a Head Concierge!
Position: Head Concierge
Department: Front Desk
Report to: General Manager
Hours: As required
Position Overview:
As Head Concierge at The Post Hotel, you play a pivotal role in creating exceptional guest experiences. Your primary responsibility is to be the face of hospitality, offering personalized assistance and guidance to guests. From recommending local attractions to securing reservations and providing insider insights, you ensure that guests feel welcomed and well-informed throughout their stay. As the first point of contact, your friendly demeanor, extensive knowledge of the area, and impeccable customer service skills contribute to the overall satisfaction of our guests.
Duties and Responsibilities:
- Design and manage the hotel's annual activity calendar, including seasonal events, guest experiences, and specialty services, ensuring seamless execution through effective planning and coordination
- Partner with the Sales & Marketing team to create innovative guest programs and signature experiences that align with The Post's standards and enhance overall guest satisfaction
- Maintain positive relationships with guests by providing excellent customer service that meets their needs and exceeds expectations.
- Ensure all procedures are being followed thoroughly for the best results possible for the guests’ experience.
- Welcome customers upon arrival.
- Keep track of frequent clients and create tailored experience based on personal needs.
- Proactively anticipate guest needs and take steps to personalize the experience.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel guests.
- Maintain relationships with local businesses and vendors to secure discounts and special offers for guests.
- Promote and enforce the hotel’s Health & Safety standards and emergency procedures.
- Perform related duties and special projects as assigned.
Qualifications
- High school diploma is required. Post secondary education is an asset.
- Ability to work cohesively as part of a team.
- Positive attitude and takes the initiative while being resourceful to ensure that the needs of guests are met.
- Have excellent interpersonal skills, such as patience and empathy.
- Strong organizational and time management skills
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Lifting, carrying, pulling up to 50lbs
Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.
We look forward to receiving your application.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
Application question(s):
- Are you available to relocate to Lake Louise, AB for this role? (staff housing is available)
Experience:
- Guest services: 1 year (required)
- Front desk: 1 year (required)
- Opera PMS: 1 year (required)
- Hotel : 1 year (required)
Work Location: In person
