Columbus & hot tub technician Jobs – 2 Openings This Week

Customer Service Representative – Service & Accounts Receivable
Arctic Hot Tubs —Ajax, ON
- $40,000–$45,000 a year
- Full-time
- English
- Computer skills
- Communication skills
- Dental care
- Paid time off
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4d

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Senior Hot Tub Service Technician
Canadian Spa Company —Oakville, ON
Maintains their vehicle and is responsible for ensuring it's upkeep (scheduling oil changes etc). Company vehicle (new vehicles no older than 5 years).
From $35 an hour
Quick apply
Customer Service Representative – Service & Accounts Receivable
Arctic Hot Tubs —Ajax, ON
Answer customer calls and emails, troubleshoot hot tub and equipment issues, and determine when a technician visit is required.
$40,000–$45,000 a year
Quick apply
4d

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Customer Service Representative – Service & Accounts Receivable

Arctic Hot Tubs
Ajax, ON

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Casual dress
Extended health care
Dental care
Paid time off
Company events
Vision care
On-site parking

Skills

Debt collection phone call
Computer operation
Customer appointment booking
English
Schedule management
Client services
Customer service orientation
Computer skills
Accounts receivable processing
Outbound calling
Dispatch experience
Communication skills
Client interaction

Full job description

Make an Impact on Our Customers & Our Business

This is a dual-role position, with approximately 50% of your day dedicated to Customer Support and Service Coordination and 50% dedicated to Accounts Receivable and collections.

You will play a key role in keeping our customers taken care of, our technicians productive, and our accounts up to date. From troubleshooting customer issues and managing technician schedules to following up on outstanding balances, your work will have a direct impact on customer satisfaction, service efficiency, and company results.

Key Responsibilities

Customer Support & Service – 50%

Answer customer calls and emails, troubleshoot hot tub and equipment issues, and determine when a technician visit is required.
Book service calls and manage technician schedules throughout the day, adjusting priorities as needed.
Keep customers informed regarding appointments, service requirements, and next steps.
Provide additional Customer Support coverage during busy periods and staff absences.

Accounts Receivable & Collections – 50%

Conduct outbound follow-up on overdue customer accounts and outstanding invoices.
Communicate with customers regarding payment commitments and resolve outstanding balances.
Maintain accurate collection records and follow established AR processes.
Escalate unresolved accounts when required.

What We're Looking For

Strong customer service and communication skills.
Excellent organization and ability to manage multiple priorities.
Strong problem-solving and troubleshooting abilities.
Comfortable making outbound collection calls and having difficult conversations.
Confident working with computer systems and learning new software.
Service, dispatch, collections, or call-centre experience is an asset.
Hot tub/spa experience is an asset but not required—we will train the right candidate.

Pay: $40,000.00-$45,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Work Location: In person

Quick apply

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Customer Service Representative – Service & Accounts Receivable

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