Columbus 911 operators Jobs – 2 Openings This Week

Alarm Monitoring Operator – (12-Hour Shift)
Global Link Response Centre Inc. —North York, ON
- $18–$20 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Monitoring Call Centre Operator -Bilingual (English/French)
Firetronics 2000 Inc. —Markham, ON
- $20–$21 an hour
- 12 hour shift
- Bilingual
- Customer service
- Computer literacy
- Disability insurance
- Dental care
Quick apply

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Possession of a valid driver’s license and a clean driving record; Specializing in the early notification of fire alarm signals to the fire department, FMC can…
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Communicator – 911 Operators
Halton Police Service —Oakville, ON
In this pivotal role, your precision with dispatch and call taking expertise for 911 emergency and non-emergency calls from the public, other agencies and…
$58.45 an hour
Quick apply
10d
Alarm Monitoring Operator – (12-Hour Shift)
Global Link Response Centre Inc. —North York, ON
Answer emergency and non-emergency calls with accuracy, professionalism, and empathy. As an Alarm Monitoring Operator, you will be responsible for monitoring…
$18–$20 an hour
Quick apply

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Alarm Monitoring Operator – (12-Hour Shift)

Global Link Response Centre Inc.
North York, ON

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Extended health care
Dental care
Paid time off
Vision care
On-site parking

Skills

Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Customer service
Call center experience
Post-secondary education
English
Microsoft Office
High school diploma or GED
Data entry
Security system monitoring (security system operation)
Typing
Dispatch experience
Communication skills

Full job description

Global Link Response Centre Inc. is hiring a full-time Alarm Monitoring Operator for permanent shifts (7:00 AM – 7:00 PM or 7:00 PM - 7:00 AM) at our on-site monitoring facility in Toronto.
This is an in-person position (not remote); paid training is conducted during daytime hours before transitioning to full-time shifts.

About Us

Global Link Response Centre Inc. is a 24/7 ULC/UL-listed alarm monitoring company based in Toronto. We provide professional monitoring services to alarm dealers and clients across Canada, supporting intrusion, fire, medical, and life-safety systems.

Our operators play a critical role in protecting people and property by responding to alarm signals accurately, efficiently, and in strict accordance with established procedures. While the work can be fast-paced and occasionally stressful, it is also meaningful and highly rewarding.

Position Overview

As an Alarm Monitoring Operator, you will be responsible for monitoring alarm activity, responding to emergency and non-emergency events, and dispatching appropriate authorities when required.

Key Responsibilities

Respond to incoming alarm signals promptly and in accordance with established procedures
Answer emergency and non-emergency calls with accuracy, professionalism, and empathy
Assess alarm events and determine appropriate actions based on account instructions
Dispatch Police, Fire, Medical, or Guard services when required
Communicate clearly with customers, keyholders, dealers, and emergency services
Accurately document all actions and call details in the monitoring system
Perform data entry and maintain detailed, confidential records
Remain calm and focused while handling stressful or emotionally charged situations

Schedule & Shift Details

Permanent position
Shift hours: 7:00 AM – 7:00 PM or 7:00 PM - 7:00 AM
12-hour shifts
Rotating schedule:
3 shifts one week / 4 shifts the following week
Must be available to work weekends and statutory holidays as part of the rotation
This is an on-site role

Training Schedule:

Paid training conducted during daytime hours
Training period: approximately 4–6 weeks
Upon completion of training, operators transition to the full-time schedule

Compensation

$18.00 - $20.00 per hour, based on experience and qualifications
Compensation will be determined based on relevant experience in alarm monitoring, dispatch, call centre operations, emergency communications, or related fields
Annual wage increases based on performance and tenure
Additional hourly premium offered for select second languages

Qualifications

Post-secondary education in a related field (e.g., 911 Telecommunications) is preferred, or a high school diploma with equivalent work experience
Previous experience in a call centre, dispatch, monitoring, or emergency services environment is an asset
Strong verbal communication and active listening skills
Excellent attention to detail and ability to follow procedures precisely
Ability to make sound decisions under pressure
Ability to work independently and as part of a team
Ability to type 30–60 words per minute
Proficient with Microsoft Office (Word, Outlook, Excel)
Ability to maintain confidentiality of sensitive information
Criminal record check required
Reliable transportation is required for overnight shifts

Benefits

Paid training (4–6 weeks)
Extended health benefits
Dental and vision care
Free on-site parking
Casual dress code
Full-time, permanent employment

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

Casual dress
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Application question(s):

Are you able to work night shift - 7:00 pm to 7 am, including weekends

Experience:

Customer service: 1 year (preferred)

Language:

Bilingual - English & French (required)

Work Location: In person

Quick apply

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911 operators jobs in columbus

Alarm Monitoring Operator – (12-Hour Shift)

Monitoring Call Centre Operator -Bilingual (English/French)

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