Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Enterprise Intercompany Agreements and Services - Assurance and Monitoring
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. We support a wide range of digital payments choices, making transactions secure, seamless, and efficient across more than 200 countries and territories.
Overview
The Enterprise Intercompany Agreements & Service Governance (EISG) team is responsible for establishing and operating a global framework that governs how services are delivered across Mastercard’s legal entities. This includes defining standards, ensuring accountability through intercompany agreements (ICAs), and providing consistent, audit-ready evidence of performance, risk management, and regulatory compliance.
EISG enables a “govern once, apply many” model—translating regulatory expectations into standardized, reusable governance, monitoring, and assurance practices across the enterprise.
Within this, the Assurance & Monitoring capability is responsible for validating compliance, service performance, and control effectiveness across intercompany services to ensure regulatory defensibility, transparency, and continuous improvement.
The Director is focused on building and executing the enterprise assurance and monitoring capability at scale. It will own the delivery of assurance, taking full accountability for planning, execution, stakeholder engagement, and reporting with limited day-to-day direction. Over time, the role will expand to incorporate advisory and stakeholder engagement capabilities, informed directly by assessment insights.
In parallel, it is expected to contribute directly to the evolution of the EISG assurance framework, using hands-on execution insights to improve methodologies, standards, and scalability across the enterprise.
Role
Assurance & Monitoring Execution
- Execute end-to-end maturity assessments using the EISG methodology to assess governance, ICA and Service lifecycle controls, ICA completeness and accuracy, service monitoring and performance, and review of regulatory requirements
- Perform structured, risk-based evaluations of intercompany services through walkthroughs, evidence reviews, and validation activities, synthesizing results into clear and supportable conclusions
- Develop defensible maturity ratings supported by high-quality evidence, with a strong emphasis on generating actionable insights and practical improvement opportunities that provide value beyond traditional assurance outputs
- Produce concise, executive-ready reporting, including scorecards, key risks, and prioritized actions, tailored to drive clarity and decision-making
- Ensure consistency and repeatability of execution across legal entities, business units, and regulatory environments
- As an SME, act as a trusted advisor to influence remediation approaches related to service performance and control design/effectiveness.
AI-Enablement
- Apply AI, automation, and self service tooling to modernize EISG assurance activities (e.g., chatbots, workflow automation, document intelligence)—reducing manual effort, accelerating conclusions, and shifting teams from information gathering to judgment and insight
- Contribute to defining the future-state assurance operating model, embedding automation, standardization, and data-driven insights into core execution practices
All About You
Leadership & Ownership
- Proven ability to independently lead complex workstreams end-to-end, with full accountability for outcomes
- Strong ownership mindset, with the ability to operate effectively with limited oversight in a build-and-scale environment
- Experience influencing senior stakeholders across business, risk, and control functions
Experience & Functional Expertise
- Significant experience in assurance, audit, risk, controls, or regulatory compliance
- Experience executing multi-domain assessments across complex organizations
- Strong understanding of governance frameworks, service models, and control environments
- Ability to translate regulatory expectations into practical evaluation criteria and business implications
- Demonstrated ability to produce clear, concise, audit-defensible outputs
- Demonstrates working knowledge of AI enabled tools relevant to the role (e.g., copilot, automation, analytics tools) to improve efficiency, quality, and decision making.
- Uses AI responsibly to draft, analyze, summarize, or problem solve, with appropriate human judgment and validation of outputs.
Ways of Working
- Highly structured, detail-oriented, and analytical
- Strong professional skepticism balanced with pragmatic business judgment
- Clear and concise communicator across technical and executive audiences
- Collaborative and solutions-oriented, focused on driving improvement
- Comfortable operating in a globally distributed and evolving organization
Salary Range: Toronto, ON $138,000-200,000
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact
[email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
