Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.
WHY JOIN OUR TEAM?
At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!
Elexicon is looking for a student to join our Metering team to work with and learn from our team and support the cross-functional interactions.
This position will report to the Supervisor, Metering at the Whitby location and is responsible for the daily activities as follows:
DUTIES & RESPONSIILITIES
- Maintain a positive, professional, and customer-focused approach by responding promptly to customer inquiries, resolving issues, and delivering an exceptional customer experience.
- Perform daily administrative and clerical functions, including data entry, record maintenance, filing, and management of customer and metering records.
- Support the Metering Supervisor by coordinating new service connections, dispatching Credit and Collections and Metering work, and scheduling customer appointments related to meter access.
- Obtain exposure to ensuring Elexicon vehicles and equipment under their control are maintained and defects are reported to the Fleet Services and/or Supervisor Metering as appropriate.
- Delivery of hand delivered notices as required.
- Obtain exposure and monitor Metering-related systems and tools, including the Customer Information System (CIS), Advanced Metering Infrastructure (AMI) Help Desk, Workforce Management (WFM) system, trouble tickets, and metering asset records.
- Participate in tracking, maintaining, and reporting on metering assets, inventory, meter repairs, meter and modem re-verification activities, and sample testing programs to ensure compliance with Measurement Canada requirements.
- Maintain spreadsheets and records to monitor metering activities, contractor work, appointments, quotes, invoices, and regulatory reporting requirements, including Ontario Energy Board (OEB) month-end reporting.
- Support the team with coordination of meter dispute processes, including creating work orders, tracking investigations, recording results, and communicating Measurement Canada findings to management.
- Liaise with residential and commercial customers, contractors, and internal departments, including Distribution Services, Billing, and Settlements, to support resolution of metering issues, access concerns, and discrepancies in a timely manner.
- Collaborate effectively with colleagues, support team objectives, and perform other related duties as assigned.
KEY SKILLS & QUALIFICATIONS
- Proficient in Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.).
- Ability to work independently and as part of a team.
- Demonstrated ability to deal effectively with customers in a variety of interactions (i.e., empathy skills, negotiating skills, personal resilience, and flexibility, etc.).
- Strong analytical, organizational and time management skills.
- Ability to multitask and prioritize in a fast-paced environment.
MINIMUM REQUIREMENTS
- Enrolled in a College or a University post-secondary program.
- A valid Class "G" license with a good driving record is considered an asset.
Compensation Package: Hourly rate of $23.56 as per our collective agreement with Power Worker's Union (PWU) + OMERS Pension Plan
The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.
Note: This posting is for a new position.
Our Commitment to Diversity, Equity, Inclusion and Belonging:
Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.
Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at
[email protected] and we will work to meet your needs.
We thank all applicants; however, only those to be considered will be contacted.
