Hourly Rate: $23.74– Check out the YMCA’s total compensation package (https://ymcagta.org/join-our-team/why-Work-at-the-y#benefits)!
Location: 90 Eglinton Avenue East, Toronto
Work Hours: up to 37.5 hours/week
Employment Type: Contract Part Time Hourly - Canada Summer Job
Anticipated Start Date: July 1, 2026
Deadline to Apply: June 12, 2026 by 5 pm
Be the Spark! Join our passionate Membership Services team and help us to achieve great things in our community!
The Contact Centre Agent - Inbound, plays a key role in creating a positive first impression by supporting individuals over the phone with care, clarity, and professionalism. This position contributes to smooth service delivery by handling inquiries, guiding users through account-related matters, processing transactions, and providing accurate information about programs and services. Success in the role relies on strong verbal communication, attention to detail, and the ability to follow established call flows and service standards. Collaboration with colleagues and a focus on continuous improvement help ensure a consistent and high-quality experience for every caller.
In this role, you will:
- Conduct outbound calls to prospective and existing members to promote YMCA programs, generate leads, and support membership and program growth.
- Follow approved scripts and sales strategies to effectively convert leads, overcome objections, and achieve individual sales targets.
- Update CRM systems accurately with call outcomes, customer preferences, and relevant feedback to support reporting and follow-up.
- Follow established pitch strategies and messaging aligned with campaign goals and target audiences.
- Strive to meet or exceed key performance indicators, including sales volume, conversion rate, talk time, and follow-up activity.
- Reinforce the YMCA brand through a customer-focused sales approach that builds trust and supports long-term engagement.
- Ensure compliance with all regulatory requirements, privacy standards, and script usage guidelines during sales interactions.
- Adapt quickly to changes in campaign strategy, lead sources, or target segments to remain aligned with sales priorities.
- Track and report individual sales metrics regularly to support performance monitoring and continuous improvement.
- Perform other duties as assigned.
You bring:
Canada Summer Jobs Criteria:
- Be between 16 to 30 years of age at the start of the employment;
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
- It is a funding requirement of this position that candidates must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
Qualifications:
- High school diploma required; post-secondary education or equivalent experience preferred.
- 1–3 years of experience in sales, contact centre, or customer service environments.
- Sales training or certification considered an asset.
- Strong persuasive communication and verbal selling skills.
- Experience using dialer systems, sales scripts, and CRM tools in an outbound calling environment.
- Advanced ability to navigate CRM and sales platforms to track interactions and manage leads.
- Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
- Strong oral and written communication skills, with the ability to convey information clearly and effectively across channels.
- Demonstrated problem-solving and conflict resolution skills in a high-volume setting.
- Well-developed interpersonal and relationship-building skills, with the ability to engage members, staff, and volunteers in a professional and respectful manner.
- Strong organizational skills and attention to detail.
- Familiarity with YMCA programs and services considered an asset.
- Flexibility regarding assigned work schedule.
- Commitment to diversity, equity, inclusion, and building a sense of belonging.
What you need to succeed:
Commitment to the YMCA’s Mission, Vision and Values.
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter.
Why work for the YMCA?
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here (https://ymcagta.org/join-our-team/why-Work-at-the-y).
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together (https://www.ymcagta.org/strategic-plan), which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here (https://ymcagta.org/Join-Our-Team/police-records-check).
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Check out the next steps in our recruitment process (https://ymcagta.org/join-our-team/why-Work-at-the-y#interview) and see what others are saying (https://ymcagta.org/join-our-team/work-at-the-y#diversity) about working at the YMCA.
