Exciting Opportunity for a BDC Agent at UpAuto!
Are you a skilled BDC Agent eager to enhance your career in a dynamic dealership setting? UpAuto is seeking an enthusiastic and customer-focused individual to join our team in Toronto.
As the friendly and professional voice of our UpAuto dealerships, you’ll play a key role in delivering award-winning customer service, both before and after in-store appointments. If you’re passionate about creating exceptional customer experiences and are committed to advancing your career in the automotive industry, this role offers the perfect platform to grow and succeed.
Take the next step in your journey with UpAuto—where exceptional service meets limitless career potential!
Job Duties: Reporting to the BDC Team Lead, you will be responsible for engaging with customers, scheduling service appointments, following up on service inquiries, and ensuring a seamless and exceptional customer service experience across UpAuto’s 6 car dealership service departments.
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Conduct outbound calls to customers to remind them when they are due for service and schedule their recommended maintenance appointment
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Respond to inbound calls from customers to book service appointments
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Conduct customer satisfaction calls after appointments are completed and ensure high guest satisfaction standards
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Listen carefully to customer’s description of vehicle symptoms, clarifying description of problems, checking vehicle maintenance records and examining service schedules to correctly book the appointment, using Dealership Management and CRM software
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Respond to email appointment requests generated through on-line booking systems
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Communicate in a professional manner with customers via phone, email and text
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Continuously check voicemails and return customer appointment calls
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Contact outbound calls inform customers of safety recall campaigns relevant to their vehicles
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Ensure all callers receive prompt, friendly, impeccable customer service
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Work on special Service and Sales campaigns as directed
Successful Candidates Possess:
- Excellent verbal and written communication and interpersonal skills
- Self-motivated with a positive attitude and a team-oriented mindset
- Strong organizational abilities and attention to detail
- Experience in customer service or sales, preferably in the automotive industry
- Proficiency in using CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks in a fast-paced environment
- High school diploma or equivalent; additional education or training in business or automotive services is a plus
Why Work for UpAuto:
- A competitive benefits and compensation plan
- A leadership team that believes in personal growth, mentorship, ongoing training and support
- UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders
- A culture of inclusivity where every individual's unique perspective is valued and respected
- We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service
Position Status Disclosure:
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This posting is for an existing position vacancy within the BDC Department.
Job Details:
This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.
We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.
The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.
Employment may be conditional upon completion of standard background checks, where applicable.
We do thank all applicants in advance, but only those selected for an interview will be contacted.
Thank you for your interest!
