columbus and administration director Jobs – 21 Openings This Week

Director, Front Desk Experience
Lifemark Health Group —Toronto, ON
- $110,000–$154,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
8d
Director of Admissions
Computek College —Ajax, ON
- $90,000 a year
- Weekends as needed
- Marketing
- Public speaking
- Master's degree
- Dental care
- Life insurance
Quick apply
1d
Director, Governance & Corporate Secretary
Elexicon Energy Inc. —Ajax, ON
- $148,800–$186,000 a year
- Full-time
- Microsoft Office
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Teaching Director
MWS Student Camps —Toronto, ON
- $270 a day
- Contract
- English
- Administrative experience
- Project management
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14d
Head of Teaching and Learning
Rosedale Academy —Markham, ON
- Full-time
- Hybrid work
- English
- High school diploma or GED
- Presentation skills
- Dental care
- Paid time off
Quick apply
Head of Admissions and Family Engagement
Aurora Montessori School —Aurora, ON
- $60,000–$80,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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9d
DIRECTOR, PRODUCT - ADMINISTRATION - HYBRID
Green Shield —Toronto, ON
- Management
- English
- Product management
Clinic Director
Lifemark Health Group —Aurora, ON
- $80,622–$118,246 a year
- Full-time
- Leadership
Quick apply
7d
Director, Surgery
Michael Garron Hospital —Toronto, ON
- Full-time
- Master's degree
- Computer skills
- Budgeting
School Director
Private School in Durham —Whitby, ON
- From $30 an hour
- Part-time
- Finance
- Master's degree
- Administrative experience
- Paid time off
Quick apply
12d
Head of Administration & Operations Support
The Practice —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Project management
- Retail management
- Communication skills
Quick apply
Education Director
Scholars of Stouffville East —Stouffville, ON
- $23 an hour
- Full-time
- Google Suite
- English
- Bachelor's
- Profit sharing
Quick apply
RECE Assistant Director - Area 18*
PLASP Child Care Services —North York, ON
- $24.39 an hour
- CPR Certification
- Supervising experience
- First Aid Certification
RECE-Program Director- Area 18
PLASP Child Care Services —Scarborough, ON
- $26.85 an hour
- Day shift
- CPR Certification
- Supervising experience
- First Aid Certification
RECE Program Director - Area 18
PLASP Child Care Services —North York, ON
- $26.85 an hour
- CPR Certification
- Supervising experience
- First Aid Certification
Quick apply

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Director of Admissions
Computek College —Ajax, ON
Maintain operational effectiveness while overseeing the delivery of a customer-centric service to applicants and inquirers, including timely processing of…
$90,000 a year
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1d
Director of Student Experience
Computek College —Greater Toronto Area, ON
Monitor the development, implementation, and tracking of faculty professional development and learning plans. Strong background in program development, student…
$90,000–$110,000 a year
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Executive Director (Administrator)
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A post-secondary degree from a program that is a minimum of three years in duration or a post-secondary diploma in health or social services from a program that…
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Director, Front Desk Experience
Lifemark Health Group —Toronto, ON
Bachelor’s degree in business administration, healthcare management, or a related field. Staff Leadership & Development: Manage and mentor front desk managers (…
$110,000–$154,000 a year
Quick apply
8d

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Director, Front Desk Experience

Lifemark Health Group
Toronto, ON

Quick apply

Job details

Full-time
8 days ago

Skills

Operations management
Customer service
Process improvement
Administrative experience
Change management
Analysis skills
Bachelor's
Front desk
Business
Leadership
Communication skills

Full job description

This is a hybrid position based out of North York @ 243 Consumers Rd. You will work 4 days a week in office and 1 day remote. Some travel will be required.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

The Director, Front Desk Experience is a key leadership role responsible for driving operations excellence and implementing best practices across all front desk and operations at Lifemark Health Group. This role ensures that customer service, administrative procedures, and overall client experience are consistently high-quality, efficient, and aligned with the company's values and goals. The Director will collaborate with Training Specialists, Customer Care Managers, front-line staff, and corporate leadership to standardize processes, improve efficiency, and enhance client/patient satisfaction.

Key Responsibilities:

Operations Excellence: Develop and implement consistent operational procedures and best practices for front desk operations across all Lifemark Health Group locations, ensuring uniformity and efficiency in processes, including billing and invoicing.
Patient Experience: Lead initiatives aimed at improving the overall client experience, from the moment they arrive at the clinic to their departure. This includes ensuring that all front desk staff provide friendly, professional, and timely service.
Staff Leadership & Development: Manage and mentor front desk managers (CCMs) and staff, fostering a culture of accountability, continuous improvement, and professional development. Facilitate training programs to enhance customer service, operational efficiency, and adherence to company policies.
Process Optimization: Continuously assess and improve workflows, leveraging technology and data to streamline operations and reduce wait times. Proactively identify opportunities to enhance service delivery and operational performance.
Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of front desk operations, including client satisfaction scores, operational efficiency, and staff performance. Use data to drive decision-making and improvements.
Compliance & Quality Assurance: Ensure that all front desk operations comply with Lifemark's policies, procedures, and applicable regulations. Implement quality assurance protocols to maintain high standards of service.
Collaboration with Other Departments: Work closely with clinic leadership, IT, finance, marketing, and data analytics teams to support operational initiatives and ensure cohesive strategies that align with the company's goals.
Client Relations: Serve as a point of escalation for complex client issues, ensuring prompt and satisfactory resolution of complaints or concerns. Build strong relationships with clients to foster loyalty and retention.
Innovation & Change Management: Lead change management initiatives related to front desk and store operations, ensuring smooth transitions when implementing new processes, technologies, or policies.

What we're looking for:

Bachelor’s degree in business administration, healthcare management, or a related field. Advanced degree preferred.
7+ years of experience in operations management, preferably within the healthcare or service industry, with a strong focus on customer service.
Demonstrated success in driving operational improvements and implementing best practices across multiple locations.
Strong leadership and communication skills, with the ability to motivate and manage teams.
Expertise in process improvement, workflow optimization, and performance management.
Experience in change management and the implementation of new systems or procedures.
Proficiency with customer relationship management (CRM) software and office management tools.
Strong analytical and problem-solving abilities, with experience in using data to drive operational decisions.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Results-oriented, with a focus on excellence and continuous improvement.
Strong attention to detail and highly organized.
Collaborative and a strong team player.
Client-focused with a passion for delivering high-quality service.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca

#LI-NC1

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Refine Your Search

and administration director jobs in columbus

Director, Front Desk Experience

Director of Admissions

Director, Governance & Corporate Secretary

Teaching Director

Head of Teaching and Learning

Head of Admissions and Family Engagement

DIRECTOR, PRODUCT - ADMINISTRATION - HYBRID

Clinic Director

Director, Surgery

School Director

Head of Administration & Operations Support

Education Director

RECE Assistant Director - Area 18*

RECE-Program Director- Area 18

RECE Program Director - Area 18

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