Classification: Temporary Full-Time (2 year contract, starting in Sep 2025)
Hours of Work: Weekdays; flexibility to work weekends and outside of core business hours dependent on project needs
HIS Analyst – HIS Implementation
Sunnybrook Health Sciences Centre is a nationally leading and internationally recognized academic health care centre based at several sites in the Greater Toronto Area (GTA). Our team delivers expert, compassionate care to patients from across Ontario; wide ranging and sometimes unique education to thousands of learners each year; and research and implementation of innovations that invent the future of health care. Since our first patient in 1946, Sunnybrook has evolved and expanded to become a network of integrated sites and campuses representing the full continuum of care including pre-hospital, acute, and post-acute and key specialty services for Ontario.
Sunnybrook is embarking on a multi-year digital, clinical transformation project to implement a new health information system (HIS) across all campuses and satellite sites, through Project REACH. The project is a pillar of enabling exemplary patient experience and quality of care and therefore this is not solely an information technology initiative, but one founded in clinical transformation and care redesign. Led by the Clinical Informatics Team, Project REACH will strive to enhance patient care, streamline clinical workflows and support our clinicians.
About the Opportunity
Sunnybrook Health Sciences Centre is entering a time of great opportunity, and we are looking for exceptional individuals to support the successful implementation of our Hospital Information System (HIS). This role will be instrumental in ensuring the seamless transition to a modern HIS platform.
With a vision for supporting an efficient patient experience and a consistent approach to clinical best practices, Sunnybrook is preparing to implement a Health Information System (HIS).
As a valued member of the Project REACH team, the HIS Analyst is a highly motivated and experienced individual, who will be accountable to their assigned solution area. Using their expertise, they will serve as a connection between end users’ clinical needs and the larger application team to ensure the clinical and/or functional needs of their solution area are met. The key responsibilities of the role include client support, project planning, project analysis, and project implementation.
POSITION RESPONSIBILITIES
- Guide workflow design and build, test the system, and analyze technical issues associated with the applicable software
- Conduct current-state and future-state workflow assessments to identify gaps, risks, and opportunities for redesign.
- Identify and resolve issues in your assigned application area as well as issues that impact other solution teams.
- Work as part of an integrated project team to ensure assigned deliverables are met on schedule.
- Perform quality checks on your own work, and collaborate with colleagues on your team for peer-to-peer quality reviews as need
- Work with vendor representatives, Sunnybrook’s community and end users to ensure the system meets Sunnybrook’s needs in regards to the project deliverables and timeline
- Participate in the development of training content and delivery plans based on validated workflows and system configuration.
- Develop and maintain documentation including business requirements, use cases, test scripts, and configuration records.
- Participate in system testing, including system integration testing (SIT), user acceptance testing (UAT), and technical dress rehearsals.
- Support device deployment, cutover planning, go-live readiness, and stabilization from an application perspective.
- Collaborate with vendor representatives, clinicians, and other stakeholders to ensure the system meets project deliverables and operational needs.
- Participate in regular project team meetings, contributing to shared issue logs, milestone tracking, and status updates.
- Support change management and engagement activities to promote adoption of the system.
- Troubleshoot issues and questions raised by end users and work with technical teams to resolve them.
- Participates in system configuration and build activities within their assigned solution area, working closely with vendor tools and application frameworks to implement technical specifications that support redesigned workflows and clinical documentation standards.
- Prepare and facilitate stakeholder presentations and demonstrations, as needed.
- Develops and manages detailed project plans, tracks milestones, facilitates cross-functional meetings, and ensures alignment between clinical priorities and implementation timelines. Coordinates testing, training, and change management activities to support successful go-live and system adoption.
KEY COMPETENCIES REQUIRED
- Demonstrates flexibility with respect to evolving user and project requirements.
- Ability to critically analyze workflows, data, and stakeholder input to inform decisions.
- Works independently with strong personal accountability and attention to detail.
- Able to manage multiple priorities and meet tight timelines.
- Excellent interpersonal and communication skills, both written and verbal.
- Active listener who ensures understanding of key messages and repeat-back for clarity.
- Strong customer service and stakeholder engagement skills.
- Able to gain trust and establish effective relationships across clinical and non-clinical teams.
- Perseveres in challenging situations and maintains a high level of performance under pressure.
- Demonstrates a strong technical orientation with the ability to configure, test, and validate clinical systems while translating end-user needs into functional system design and build specifications.
- Demonstrates strong project management capabilities, including the ability to plan, coordinate, and execute complex clinical system initiatives by balancing timelines, resources, risks, and stakeholder needs to ensure successful delivery.
QUALIFICATIONS:
- Undergraduate degree or college diploma in business, health informatics, project management, or a health-related field required; graduate degree an asset.
- 3-5 years of experience supporting transformational change initiatives in a healthcare or public sector setting.
- Experience with enterprise projects, project management tools, and methodology.
- Proficiency with Microsoft Office Suite; experience with SharePoint and MS Project an asset.
- Strong problem-solving and analytical skills with a track record of positive outcomes.
- Experience handling a large and diverse workload with shifting priorities.
PREFERRED EXPERIENCE:
- Experience with Electronic Health Record (EHR) systems, including configuration, testing, and go-live support.
- Participation in a major HIS implementation or system upgrade.
- Experience conducting workflow redesign in a hospital or ambulatory care setting.
- Experience with testing activities including SIT, UAT, and dress rehearsals.
- Familiarity with clinical documentation standards, PHIPA, CPOE, HIMSS standards.
- Proven ability to translate clinical or business needs into system and workflow requirements.
- Exposure to change management approaches including stakeholder engagement and communication planning.
- Experience with analytics and reporting tools (e.g., Power BI, Oracle Analytics).
- Experience working in a multi-site or regional health system environment.
