DRIVING POSSIBILITIES.
Position: Lease Renewal Manager
Employment Status: Full-Time
Dealership: NewRoads Aurora Toyota, a division of OpenRoad Auto Group
Department: Sales
Compensation: $80,000 – $125,000/year
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
Why Aurora Toyota?
At Aurora Toyota, we believe the relationship with our customers doesn’t end when they drive away in their new Toyota — that’s where it begins. If you’re an automotive professional who enjoys building relationships, creating opportunities and closing business, we’d like to hear from you.
A Career at OpenRoad Means You’ll Enjoy:
Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Comprehensive extended health and dental plan (applicable for full-time positions only)
Strong focus on training, development, and internal promotion opportunities
Be part of a collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationships, and empowerment
Be part of a culture that celebrates you through employee recognition programs and engagement events
Aurora Toyota is looking for a driven, energetic, and customer-focused Lease Renewal Manager to join our Sales Team.
This is a key sales and customer-retention position focused on one of our dealership’s greatest opportunities — our existing Toyota lease portfolio. The Lease Renewal Manager will proactively manage customers approaching lease maturity, build relationships well before lease-end, identify upgrade and renewal opportunities, and create a seamless path into their next Toyota.
ROLE & RESPONSIBILITIES:
- Proactively manage Aurora Toyota’s lease portfolio and upcoming maturities
- Contact customers well in advance of their lease maturity to discuss their options and future vehicle needs.
- Generate appointments for lease reviews, vehicle appraisals, test drives and upgrade opportunities.
- Present customers with options to renew, upgrade, purchase their existing vehicle or return their lease.
- Identify opportunities to pull customers ahead of their scheduled maturity when appropriate.
- Work closely with Sales Managers and Product Advisors to structure and close renewal opportunities.
- Assist with vehicle appraisals and identify desirable vehicles for Aurora Toyota’s pre-owned inventory.
- Maintain consistent follow-up through phone, email, text and CRM.
- Ensure every lease customer receives professional and timely communication throughout the ownership cycle.
- Maintain accurate CRM records and future follow-up activity.
- Track lease renewal performance, appointments, conversions and customer retention.
- Develop strategies to improve Aurora Toyota’s overall lease retention rate.
- Support the Sales Team in developing strong leasing and customer-retention habits.
- Stay current on Toyota models, Toyota Financial Services programs, incentives and lease-end processes.
- Ensure compliance with all legal, financial, and regulatory requirements related to leasing.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Automotive retail sales or sales management experience is required
- Strong understanding of leasing and the automotive sales process
- Excellent telephone, communication, and follow-up skills
- Proven ability to build relationships and close sales
- Strong organizational and CRM management skills
- Ability to independently manage a large portfolio of customers
- A results-oriented mindset with a focus on appointments, renewals, and retention
- Valid OMVIC registration is required
- Valid Ontario Class G driver’s license
- Experience with Toyota products and programs is an asset
Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]
We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.
This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.
OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.
Grow Your Career at OpenRoad!
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
