Reporting Structure:
Reports to the Senior Manager, National Insurance Advice Delivery
About the Job:
This position is responsible for providing high quality, front-line service to new and existing clients. By acting as a first line of contact for prospective clients and working with insurers, adjusters, and clients to keep accounts updated, the Bilingual (EN-FR) Customer Service Representative will establish and support the foundation for organization's long-term trusted relationships based on an understanding and appreciation of the unique protection needs of the dental community. By understanding client needs and making the right referral, this position plays a significant role in implementing solutions to protect dentists’ lives, incomes, and their practices throughout the various stages of their lives and careers. This position represents a current, existing vacancy within the organization.
Compensation:
The expected salary range for this role is $50,000 – 65,000 per year, based on experience, skills, and internal equity. In addition to base salary, this role is eligible for comprehensive benefits including participation in our Group RSP.
Key Responsibilities:
1. Working within a team-based approach, act as the primary point of contact for client inquires, handling all inbound and outbound calls and emails from clients while providing excellent service.
2. Identify opportunities and refer clients to a licensed Insurance Advisor, or other partner, when coverage advice is needed.
3. Participate in initiatives for new business and retention through lapsed coverage, payment, and account information calls.
4. Update client accounts with claim information and work with insurers, adjusters, and clients to respond to claims-related inquiries.
5. Provide assistance and advocacy for clients to resolve insurance issues with the insurer.
6. Contribute to operational and strategic projects as required.
7. Work collaboratively with the Administration, Investment, and Marketing and Customer Experience teams.
8. Provides input to the Manager, Insurance Advisory Services, for progress reports and recommendations to be presented to the Executive Team.
9. Performs other duties as assigned from time to time by the Senior Manager, National Insurance Advice Delivery.
Qualifications, Skills & Experience:
- Excellent verbal and written communication skills both English and French.
- 1 – 3 years of service experience in the insurance industry.
- A passion for making a positive impact on the customer experience Strong inter-personal skills.
- Time management skills to meet deadlines.
- Demonstrated initiative to take ownership of role.
- Proficiency with Microsoft Office Suite.
Work Environment:
Hybrid model: Work from home and the office.
Attend organization’s Toronto office as needed in accordance with company policy.
Job Types: Full-time, Permanent
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: Hybrid remote in North York, ON
