columbus bilingual help desk Jobs – 4 Openings This Week

Technical Support Agent (Part-time)
Staples —Richmond Hill, ON
- $42,500–$53,100 a year
- Part-time
- Bilingual
- English
- Windows
- Dental care
Tier 1 IT Helpdesk Support Specialist - Bilingual
Infoya Inc. —Toronto, ON
- $20–$24 an hour
- Full-time
- Hybrid work
- Bilingual
- Oracle
- Customer service
- Work from home
- Flexible schedule
Quick apply
Sr Analyst
HCLTech —Queensville, ON
- Bilingual
- Microsoft Outlook
- Computer Science
23h

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Tier 1 IT Helpdesk Support Specialist - Bilingual
Infoya Inc. —Toronto, ON
Working knowledge of ITIL concepts (certification is a plus). They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate…
$20–$24 an hour
Quick apply

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Bilingual IT Support Analyst
DWF —Toronto, ON
Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, casual dress code, wellbeing allowance, early finish ahead of statutory holidays…
Up to $75,000 a year
Bilingual Technical Support Services Analyst
Royal Bank of Canada —Toronto, ON
Monitoring and categorizing incoming calls and chats analyzing frequently asked questions and defining procedures. Must be able to work 37.5 hrs a week.
12d

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Technical Support Agent (Part-time)

Staples
Richmond Hill, ON

Apply Now

Job details

Part-time

Benefits

Dental care
RRSP

Skills

Bilingual
French
TCP
MCP
English
Windows
Microsoft Office
Databases
CompTIA Network+
Remote access software
Computer networking
AS400
DNS
ServiceNow
TCP/IP
Citrix
Active Directory
CompTIA A+
Driving Licence
Help desk
VPN

Full job description

Some of what you will do:

The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.

Support Services Analyst must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team.

Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware.

Specifically, You Will:

Provides first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
Interacts with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.
Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds.
Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.

Some of what you need:

Degree or Diploma in Computer Networking or related discipline.
A + , Network + , CCENT, or MCP Certification an asset.
Bilingual in French and English (asset).
Working knowledge of PCs and Windows operating systems.
Working knowledge of Active Directory, and DOS command line functionality.
Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications.
Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV).
Experienced with remote access software (VPN, Microsoft Terminal Services).
Experience with ServiceNow Call Tracking database.
Knowledge of AS400 technical support would be an asset.
Knowledge of Citrix Network Topology.
Candidate must have valid driver’s license.
1-2 years of help desk or equivalent experience.
Staples Store Experience is an asset.

Physical demands/working conditions:

Office environment – Hybrid in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply Now

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bilingual help desk jobs in columbus

Technical Support Agent (Part-time)

Tier 1 IT Helpdesk Support Specialist - Bilingual

Sr Analyst

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