columbus bilingual intermediate account analyst Jobs – 2 Openings This Week

Bilingual Intermediate Account Analyst
Aviva —Markham, ON
- $45,000–$55,000 a year
- Rotating shift
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
Tier 1 IT Helpdesk Support Specialist - Bilingual
Infoya Inc. —Toronto, ON
- $20–$24 an hour
- Full-time
- Hybrid work
- Bilingual
- Oracle
- Customer service
- Work from home
- Flexible schedule
Quick apply

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Bilingual Intermediate Account Analyst
Aviva —Markham, ON
Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues.
$45,000–$55,000 a year
Tier 1 IT Helpdesk Support Specialist - Bilingual
Infoya Inc. —Toronto, ON
Working knowledge of ITIL concepts (certification is a plus). They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate…
$20–$24 an hour
Quick apply

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Bilingual Intermediate Account Analyst

Aviva
Markham, ON

Apply Now

Job details

Skills

Bilingual
Microsoft Word
French
Microsoft Excel
Word processing
English
Windows
Communication skills

Full job description

Experience Aviva

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We are looking for a driven, positive, and customer-focused individual to join our Billing Team. This role is an excellent opportunity to be part of a collaborative, fast-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal partners and customers.

What you'll do:

Call Centre Billing Representative, handling approximately 30-40 inbound calls per day
Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters
Act as Company Ambassador in supporting inbound billing inquiries
Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues
Interpret and identify the customer’s needs and respond appropriately and professionally
Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
Take ownership of customer relations through service and commitment to follow through

What you'll bring:

Knowledge of French and English is required to communicate, both verbally and in writing, with our customers, partners and other Aviva teams located across Canada
1-2 years’ experience in a contact center environment preferably within insurance/banking industry
Ability to multi-task in a fast-paced setting
Quick to adapt to an evolving surrounding
Professional telephone/email skills and etiquette.
Proficiency in word processing, excel and various web-based programs/Windows applications
Clear and concise supportive communication and interpersonal skills
Analyze and resolve customer concerns (problem solving skills)
Attendance and punctuality are imperative
Flexible to work in rotating shifts

Hours of Operation

Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm
Shifts will fluctuate within these Call Centre hours
Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays to 4:30pm
Willingness to work in a hybrid model (3 days in office)

What you’ll get:

The salary band for this position ranges from $45,000 to $55,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Hybrid flexible work model

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply Now

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Bilingual Intermediate Account Analyst

Tier 1 IT Helpdesk Support Specialist - Bilingual

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