August 14, 2026 Posting #1568
YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.
We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.
YouthLink Benefits are Top of Class!
· Competitive pay
· Health & dental coverage for you and your family with 100% premium cost paid by employer.
· *Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
· *5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
· *3 paid agency days every calendar year after 3 calendar months service.
· Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
· 100% premium cost for long-term disability coverage paid by employee.
· Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer
Manager - Youth, Transitional Housing & and Shelter Program (YTHSP)
(Full-time, 35 hours/week)
Starting ASAP
Non-bargaining unit position
This position is responsible for the day-to-day 24/7 (including weekend) operations of YouthLink’s Youth Transitional Housing and Shelter Program (YTHSP), including the supervision & scheduling of front-line shelter staff (excluding Case Managers) and relief shelter staff, ensuring effective intake and bed flow, responding to client crises, food preparation and house management, data collection, security, housing referral, partnerships for referral sources, and maintaining safe, trauma-informed, youth-centred operations 24/7. Working with the Director, Youth Housing & Homelessness Strategy and other leaders in the organization, the Manager, YTHSP supports compliance with the City of Toronto’s shelter standards and ensures young people accessing the shelter experience consistent, high-quality service that promotes housing stability and independent living
Highlights of Your Role
Workplace Culture
· Cultivates a healthy, psychologically safe workplace where staff feel consistently supported, engaged, and motivated, actively modelling the values and behaviours that define YouthLink's mission and program environment.
· Anticipates and addresses emerging team issues, conflicts, or attendance concerns early, escalating to the Director when appropriate.
Day-to-Day Shelter Operations and Staff Supervision
· Implements the YTHSP operational plan and budget as directed by the Director, ensuring expenditures align with approved allocations, organizational policies, and funder requirements; identifies and reports variances to the Director as needed.
· Owns operational continuity of the YTHSP shelter, including coverage scheduling, shift handover integrity, and cost-effective 24/7 staffing across all shifts, including weekend operations.
· Continually manages organizational risk; participates in the implementation of risk mitigation plans and ensures full compliance with accreditation, licensing, and all regulatory standards.
· Understands and applies relevant employment and health and safety legislation in day-to-day people management decisions.
· Manages food procurement and other operational supplies (e.x. household), including vendor relationships, inventory oversight, and budget monitoring, ensuring expenditures align with approved allocations, organizational policies, and funder requirements; identifies and reports variances to the Director as needed.
· Serves as a professional and collaborative representative of the program in all supplier, partner, and community-facing interactions, fostering positive internal and external relationships that reflect YouthLink's mission, vision, and values.
· Supervises front-line shelter team including Shelter Youth Workers, Chef, Relief Staff, and Cleaners; conducts regular 1:1s, performance check-ins, and annual performance evaluations as appropriate.
· Coordinates onboarding and ongoing training of new shelter team members, ensuring staff are equipped to deliver trauma-informed, youth-centred services.
· Maintains effective shift handover communication tools and routines so issues, client updates, and safety concerns flow consistently across shifts.
· Understands and applies relevant employment and health and safety legislation in day-to-day people management decisions.
· Other duties as assigned.
Client Service Delivery
· Oversees intake and bed management; ensures all current and background information is recorded that may be relevant to the treatment matching and planning process.
· Participates in weekly triage teleconferences with the Centralized Access to Shelter Services and contributes to program admission decisions.
· Responds to and supports staff through client crises, applying de-escalation, harm-reduction and trauma-informed approaches.
· Partners with other shelter and transitional housing leadership to support the customization of client programming — including recreation, employment, life skills, harm reduction and trauma support as needed.
Health, Safety and Compliance
· Ensures all safety policies and procedures, including fire safety, are in place at the program level and that staff are all trained and compliant.
· Supports accreditation and City of Toronto audit readiness by maintaining program documentation, records and audit-ready files.
· Identifies and reports health and safety risks; contributes to risk mitigation plans developed by the Director.
· Takes all reasonable and necessary precautions to protect their own health and safety and that of co-workers by complying with YouthLink policies, procedures and safe practices.
· May serve on the Joint Health and Safety Committee at the program or agency level.
· Lead and monitor IPAC programs, conducting audits, risk assessments, and corrective action planning to maintain a safe environment for patients, residents, staff, and visitors
Data, Reporting and Continuous Improvement
· Ensures accuracy of operational data (occupancy, bed flow, intake, incidents); supports
City of Toronto and IPAC audit readiness and troubleshoots data quality issues affecting
daily operations.
· Compiles and submits regular operational reports (occupancy, KPIs, incidents) to the
Director for use in funder and leadership reporting.
· Identifies operational issues, surfaces them to the Director, and contributes to
continuous improvement initiatives.
· Implements process improvements within the program scope as directed by the
Director.
Community Engagement and Partnerships (Operational)
· Supports referral, liaison and service resolution with community partners, City of Toronto shelter system, and supportive housing providers at the operational level.
· Maintains effective day-to-day working relationships with private landlords, supportive housing providers, and community service agencies.
· Contributes to community engagement events, peer programming, and Afrocentric programming under the direction of the Director.
· Participates in external planning and community coordination tables as requested.
Equity, Diversity and Belonging
· Proactively stays updated on best practices in Equity, Diversity, Belonging and Anti-Black Racism, and applies these in day-to-day program operations.
· Works collaboratively with the BLC Committee and Director of Community and Equity to embed equity practices in program operations.
· Models the consistent application of anti-oppressive, youth-centred and non-judgmental practice with all clients and staff.
Other
· Embraces reflective learning and development to enhance all traits of leader character.
· Contributes to the Agency’s Strategic Plan by participating in initiatives and committees as assigned.
· Additional duties as required.
Other duties as assigned
Highlights of What You Bring
Education:
· Undergraduate Degree in Social Work, Psychology, or related discipline or combination of education and experience.
· Training in shelter and/or residential operations for youth and young adults
· CPI, TCI, UMAB or equivalent.
Experience:
· Three (3) years’ experience working with youth in underserved communities with at least 2 years in the area of residential services, housing or shelter system.
· Two (2) years’ management/leadership experience preferably in a non-profit unionized environment.
· Demonstrated experience in progressive staff discipline and absenteeism management.
· Experience working in a unionized environment.
· Demonstrated experience in case management, intake assessment and bed management; broad knowledge of theories, principles and practices of shelter and/or residential treatment is required.
Knowledge/Skills/Ability:
· Demonstrated strong understanding of the high-need, complex youth population, their needs and appropriate responses.
· High level of administrative skills associated with the day-to-day operation of a shelter or transitional housing services.
· Knowledge of City of Toronto services, particularly those offered through the shelter and support sector.
· Demonstrated ability to provide youth with programs and opportunities to learn and grow.
· Demonstrated conflict resolution skills and ability to de-escalate and resolve issues of violence and / or conflicts.
· Demonstrated knowledge of Scarborough community services, relevant legislation, education system, and social justice and other issues such as human trafficking, poverty, 2LBGTQS+ youth, youth justice, substance abuse.
· Familiarity with suicide/risk assessment and crisis support services.
· Highly skilled in providing trauma-informed care and harm reduction to a vulnerable youth population.
· Demonstrated knowledge of the City of Toronto Shelter Standards.
· Strong time management and organizational skills.
· Ability to multi-task in a very busy team environment.
· Ability to work effectively both independently and as a member of a multi-disciplinary team.
· Excellent customer service and interpersonal skills, with a demonstrated ability to respond to challenging behaviours calmly and professionally.
· Demonstrated knowledge of, and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities.
· High comfort working with youth experiencing homelessness.
· Excellent written and verbal communication skills.
· Strong proficiency in Microsoft software applications.
· Demonstrated skill in Equity, Diversity and Inclusion practices, and specifically using an Anti-Black Racism lens.
Additional Requirements:
· Broad Record Police Check is required.
· Must be able to obtain medical clearances including tuberculosis testing and up to date immunization record.
· Must be able to work in a Pet-friendly shelter.
Work Hours and Work Conditions:
· This position requires evening, overnight, and weekend hours.
· This position provides on-call coverage during their working hours on the weekend and is a part of the on-call Manager rotation. Over-time once weekly or every two weeks due to job priorities and needs.
· The Manager, Youth Transitional Housing and Shelter Program (YTHSP) works out of the Shelter.
· Required to attend team meetings at Shelter program.
· There are some risks involved in this position such as crisis management.
· Minimal travelling required.
Physical Requirements
May be required to lift and carry items such as furniture, food delivery items, ASP beds etc
Full job description available here: https://youthlink.ca/wp-content/uploads/2026/08/JD-Manager-YTHSP-Aug-2026-2.pdf
How to Apply: ·Submit application to [email protected] - Please quote posting #1568 in the subject line.
· YouthLink is strongly committed to a workforce that reflects the diversity of the populations we serve. We believe lived experience is an aspect of what makes an individual qualified for a role. As such, we encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities, and others who may contribute to the further diversification of ideas. We are committed to a selection process and work environment that is inclusive and barrier free.. If you have a disability and require accessibility accommodations with the application process, please contact [email protected].
· Job Open Until Filled.
AI Disclosure:
Our Hiring Process & Use of Technology:
At our organization, people are at the heart of everything we do—including how we hire. We utilize an HRIS platform with integrated AI capabilities to support elements of our recruitment process, including application screening and candidate evaluation. These tools are used to enhance efficiency and consistency but do not replace human decision-making. We are committed to fair, inclusive, and equitable hiring practices, and we regularly reflect on our processes to reduce bias and ensure all candidates are treated with care and respect. If you require accommodations during the recruitment process or have any questions about how your application is reviewed, please feel free to reach out—we’re happy to support you.
Pay: From $71,738.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
Work Location: In person
