columbus collection agent Jobs – 14 Openings This Week

Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
- $38,396.49–$60,000.00 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- In-person
- Flexible schedule
Quick apply
5d
Senior Collection Agent
Common Collection Agency —Scarborough, ON
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
Senior Third-Party Collection Officer
Partners in Credit Inc —Thornhill, ON
- $36,000–$60,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Vision care
Quick apply
Senior Third-Party Collection Officer
SinglePoint Group International —Toronto, ON
- Remote
- Microsoft Excel
- Microsoft Outlook
- Math
- Flexible schedule
Quick apply
12d
Insurance Service Agent
CAA Insurance Company —Thornhill, ON
- $40,800–$62,700 a year
- Hybrid work
- Customer service
- No experience needed
- Analysis skills
- Wellness program
- Tuition reimbursement
Quick apply
Call Centre Collections Agent
ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT —North York, ON
- $17.55–$20.00 an hour
- Full-time
- Customer service
- English
- In-person
- Paid time off
Quick apply
2h
Collection Vendor Relationship Analyst
Questrade Financial Group —Toronto, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Bachelor's
Quick apply
Asset Recovery Coordinator
LendCare —Pickering, ON
- $42,000–$45,000 a year
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Accounts Receivable Supervisor
Reliance Home Comfort —Toronto, ON
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's
- Negotiation
Quick apply
Large Fleet Workout Analyst
TP Canada —Toronto, ON
- Hybrid work
- Customer service
- Finance
- Presentation skills
- Dental care

More jobs to discover

Find similar jobs that you might be interested in.

Senior Collection Agent
Common Collection Agency —Scarborough, ON
Communicate with customers while being compliant and following the provincial legislation laws & client guidelines. Be able to apply skip tracing techniques.
Quick apply
Senior Third-Party Collection Officer
Partners in Credit Inc —Thornhill, ON
Perks: holiday events, gifts, daily cash prizes, Social Events (BBQ, Bowling). Excellent oral and written communication skills in English for consistent…
$36,000–$60,000 a year
Quick apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Collection Agent
MetCredit —Mississauga, ON
Paid hands-on training with our experienced management team. MetCredit is seeking full-time collection specialists who can work in office for our Mississauga…
$3,000 a month
Quick apply
French Collection Representative
MAC Financial Recovery Inc. —Mississauga, ON
You will be responsible for managing a portfolio of delinquent accounts, conducting outbound calls, and negotiating repayment plans with customers in a high…
From $4,000 a month
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for collection agent in columbus

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Collections - Call Center Manager

Total Credit Recovery Ltd
North York, ON

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Flexible schedule

Skills

Call center
Microsoft Office
Supervising experience
Communication skills
Negotiation

Full job description

Position Overview

This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s. The Collections/Call Centre Manager manages and guides collection supervisors and agents, ensuring compliance with enterprise and regulatory directives while striving to meet collection goals. The Collection/Call Centre Manager reports to the department Director.

Responsibilities

Ensure appropriate staffing levels are maintained through scheduling and recruiting: Interview potential candidates; Propose changes of staffing levels to senior management; Propose incentive programs to senior management
Identify training needs by completing and reviewing QA audits: Provide training and coaching geared to improving performance and audit results
Create and maintain department training material
Manage vacation schedules to minimize impacts to productivity
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and recovery targets are realized
Communicate and document impactful changes in terms of processes, internal TCR policies and/or client directives to team members and ensure full and successful implementation
Ensure work plans are executed as designed. Areas of opportunity are to be suggested to upper management and Analytics for consideration.
Work closely with client(s) and attend required client meetings, presentations, and audits
Assign and clearly communicate goals and standards
Provide constructive feedback to Supervisors and Debt Counsellors. Implement Performance Improvement Programs and Corrective Disciplinary action when necessary
Champion our client’s brand by ensuring professionalism on all interactions and communication
Mentorship of personnel to develop future management candidates
Other duties as assigned

Qualifications

Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures)
Demonstrated history of successful realization of targets (proof may be requested)
Able to work full-time hours with a flexible schedule
Able to work remotely and on-site and occasionally attend local off-site client meetings
Able to solve problems effectively and creatively
Excellent analytical, communication and negotiation skills
High level of professionalism, tact, and empathy
Ability to manage competing priorities and deadlines
Able to maintain an objective/non-judgmental position even when talking with clients about emotional/difficult situations
Adherence to strict security policies/procedures and regulatory requirements both federal and provincial as well as enterprise.
Must be well-versed with credit and collection practices preferably in an operation oversight capacity
Good working knowledge of MS Office software
Excellent leader and mentor with a high level of integrity and ethics
Must be detailed-oriented and diligent with strong interpersonal skills
Adept at problem solving and asking probing questions
Ability to work in a high pace environment
Ability to achieve performance targets

NOTE: Salary offered will be based on the skills and experience of the individual

We thank applicants for your interest, however, only those selected for an interview will be contacted.

#hp

Pay: $38,396.49-$60,000.00 per year

Work Location: Hybrid remote in North York, ON M2J 4Y7

Quick apply

Refine Your Search

collection agent jobs in columbus

Collections - Call Center Manager

Senior Collection Agent

Senior Third-Party Collection Officer

Senior Third-Party Collection Officer

Insurance Service Agent

Call Centre Collections Agent

Collection Vendor Relationship Analyst

Asset Recovery Coordinator

Accounts Receivable Supervisor

Large Fleet Workout Analyst

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for collection agent in columbus

Job seeker tools

Employer Tools

Browse

Stay Connected