Scheduler – Home-Based (Sutton, Ontario)
Power King is seeking a highly organized, motivated, and solutions-oriented Scheduler to join our team. This is a home-based position operating out of Sutton, Ontario.
We're looking for someone who genuinely enjoys solving problems, thinking ahead, and building efficient schedules. The ideal candidate sees scheduling as more than simply booking appointments—they enjoy piecing together routes, crew assignments, and customer requirements like a puzzle to create the most effective and logical plan. If you thrive on organization, logistics, and finding creative solutions when plans change, this role may be a great fit.
The Scheduler serves as a key liaison between our customers and service crews and is the first point of contact for day-to-day operations. This position is responsible for accurately scheduling recurring commercial kitchen exhaust cleaning services in accordance with fire code requirements while balancing customer needs, geographic efficiency, and crew availability. Our service crews work night shifts, while office coordination and customer communication take place during regular daytime hours.
Key Responsibilities
- Handle a high volume of incoming calls and emails professionally and promptly.
- Proactively contact customers to schedule services, confirm details, and verify database information.
- Coordinate schedules for 6–7 service crews, averaging 2–3 jobs per crew per shift.
- Create efficient service routes and schedules by strategically grouping jobs and optimizing crew travel.
- Analyze scheduling challenges and adjust plans to accommodate changing customer requests, crew availability, and operational priorities.
- Investigate, troubleshoot, and resolve customer inquiries and scheduling conflicts.
- Maintain accurate and up-to-date customer and job records in the database.
- Schedule recurring and new customer appointments 3–4 weeks in advance, adjusting as needed.
- Collaborate with management and field staff to ensure smooth daily operations.
- Assist with additional administrative duties as required.
Qualifications & Skills
- Excellent verbal and written communication skills.
- Strong customer service skills with a positive, upbeat attitude.
- Ability to prioritize tasks, understand urgency, and work effectively under pressure.
- Highly organized with exceptional attention to detail.
- Self-motivated with strong critical-thinking and problem-solving abilities.
- Enjoys logistics, route planning, and solving complex scheduling challenges.
- Ability to think strategically and adapt quickly when schedules change.
- Confidence communicating with clients by phone and email.
- Knowledge of Toronto and GTA geography is an asset (services booked centrally across Ontario).
- Experience or knowledge of commercial kitchen exhaust cleaning is an asset.
- Proficient with Windows, Excel, and internet-based platforms (e.g., ServiceTrade, Google Maps).
- Team-oriented, dependable, and able to work independently in a home-based environment.
- Reliable with excellent attendance.
What Makes Someone Successful in This Role?
The best schedulers are naturally curious, resourceful, and enjoy finding solutions. They like organizing moving pieces, identifying efficiencies, and creating schedules that make operational and logistical sense. They can see the big picture while managing the details and remain calm and focused when priorities shift.
Training & Support
- Ongoing in-house training and support provided.
Compensation & Benefits
- Competitive hourly wage: $22.00–$28.00, based on experience.
- Dental care.
- Extended health care.
- Vision care.
- Flexible schedule.
- On-site parking.
If you enjoy problem-solving, logistics, and the satisfaction of building efficient schedules that keep customers and crews running smoothly, we'd love to hear from you.
Pay: $22.00-$28.00 per hour
Benefits:
- Casual dress
- Dental care
- On-site parking
Work Location: In person
