Job Description:
Account Manager – Amico Accessories
Richmond Hill, ON
Hybrid (2–3 days Remote)
Amico Group of Companies is a leading manufacturer of medical equipment with nine manufacturing facilities and over 1,100 employees across North America. We are committed to innovation, customer success, and employee development, offering opportunities for career advancement, comprehensive benefits, employer-paid vacation, tuition reimbursement, and an employee referral program.
Join the Amico team if you want to work for a company at the forefront of the healthcare industry that values its employees, customers, and products.
Position Summary
The Account Manager is responsible for managing a portfolio of assigned customers and overseeing the complete order lifecycle, from quotation through delivery and post-sales support. This role serves as the primary point of contact for customers, ensuring exceptional service through responsiveness, proactive communication, and a thorough understanding of customer needs.
The successful candidate will work closely with Regional Sales Managers, Project Managers, and cross-functional teams to support business growth, coordinate complex customer orders, and ensure the successful delivery of products and services. As the key "Order Champion," the Account Manager will collaborate across Sales, Production, Shipping, Quality, and Service teams to drive customer satisfaction and operational excellence.
Responsibilities
- Prepare quotations and validate pricing, product configurations, and customer requirements.
- Manage the full order lifecycle, including order entry, processing, invoicing, production scheduling, shipment coordination, and delivery tracking.
- Monitor sales orders and proactively communicate updates on long-term and complex projects.
- Establish and maintain strong relationships with existing and prospective customers, serving as the day-to-day point of contact.
- Manage customer interactions via phone, email, and in-person meetings, addressing inquiries, requests, and complaints with professionalism and urgency.
- Work closely with Regional Sales Managers and Project Managers to support territory growth and key customer initiatives.
- Provide administrative and logistical support to internal teams and customers.
- Manage large order banks and coordinate logistical strategies across multiple departments to ensure on-time delivery and customer satisfaction.
- Act as the customer advocate during complaint investigations and issue resolution activities.
- Maintain accurate CRM records, documentation, and order notes to ensure clear communication and visibility across teams.
- Support sales initiatives through order analysis, reporting, trade show coordination, and competitive research.
- Develop and maintain a strong understanding of Amico products, services, and industry trends.
- Utilize Microsoft Office applications, CRM systems, and web-based ticketing platforms, including Freshdesk, to manage workflows effectively.
- Collaborate effectively in a fast-paced environment while supporting team members during periods of high volume.
Qualifications
- Post-secondary education from a recognized college or university.
- Exceptional customer service, communication, and relationship management skills.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to work independently and collaboratively within cross-functional teams.
- Comfortable managing multiple priorities in a fast-paced environment.
- Proficient with Microsoft Office applications and able to quickly learn new systems and technologies.
- Strong written and verbal communication skills with a professional and positive disposition.
Salary Range: $50,000-$60,000
- Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.
- This is a current, real vacancy that needs to be filled as soon as possible.
For more information, please visit us at www.amico.com.
